Teams | Collaboration | Customer Service | Project Management

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A definitive guide to call center compliance

From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations during daily operations. However, adhering to these laws can be challenging without the right knowledge and strategy. In this article, we’ll share five common call center compliance regulations and five smart tips to improve compliance at your center.

Unleashing Employee Superpowers and Leader Authenticity with Sandy Gould, Chief People Officer

This episode features an interview with Sandy Gould, Chief People Officer at Pinwheel. In this episode, Shawn sits down with Sandy to discuss strategies for building company culture, insights into building trust and fostering psychological safety, and injecting humanity into HR.

New site openings: Reducing costs and delays with work management solutions

In an era where market expansion can make or break a business, the success of new site openings is vital for growth. Whether you're steering the launch of a new healthcare facility or managing multiple retail branch openings, the complexities involved in these initiatives are a shared challenge.

SEO Best Practices for Communication Tools in the Digital Age

Given how competitive businesses have become in recent years, it has become the norm to make yourself stand out through SEO combined with digital marketing, making yourself more visible to online search engines. But for startups, putting yourself out there can be pretty daunting, especially with the sheer amount of information you have to digest.

How to Detect Employee Monitoring Software

In today’s digital age, employee monitoring software is increasingly being used by companies to track productivity, ensure compliance, and safeguard against security threats. While these tools can offer significant benefits to employers, they often raise concerns about privacy among employees. Understanding how to detect the presence of monitoring software on your devices is essential for safeguarding your privacy and ensuring that your work environment respects your rights.

AVD Performance Dashboard

In this dashboard tutorial video, we will walk you through building an Azure Virtual Desktop dashboard. This dashboard provides users with the visibility they need into the status of Azure Virtual Desktop. The Azure Virtual Desktop dashboard combines CloudReady and Service Watch metrics for a holistic view of Azure Virtual Desktops availability and performance. When issues occur, users can quickly review the dashboard to identify whether the issues is limited to an office, individual device, or affecting Azure Virtual Desktop as a whole.

Unleash Team Potential with the People List Widget

Boost your team collaboration with the People List Widget, the perfect tool for displaying and interacting with your board collaborators’ avatars! In this video, discover how to add the widget to your board, pin frequent collaborators, and easily drag avatars for tasks like creating breakout spaces or assigning speakers. See how avatars seamlessly attach to sticky notes or cards, moving fluidly across the board with them. This dynamic feature enhances teamwork and organization in any project.

How to choose the right team chat app: A step-by-step guide

‍ As businesses increasingly adopt hybrid and remote work models, collaboration tools and effective communication have become essential for teamwork, productivity, and overall organizational success. According to a report by McKinsey, digital communication and collaboration tools like team chat apps can improve productivity by 20-30% by reducing time spent on non-essential emails and meetings.