Teams | Collaboration | Customer Service | Project Management

When it comes to team collaboration, Cisco Jabber is a robust tool. It enables users to communicate with one another through multiple channels, including phone, video, VoIP, and instant messaging. These features make it a preferred option for businesses. But, in November 2022, Cisco announced its End-of-Life (EOL) and End-of-Support(EOS). It means Cisco will discontinue the development, sale, and support of Jabber. There will be no more software updates, security patches, and technical support.

The digital age brought a new commodity for businesses: data. Businesses are making huge strides in their operational efficiency by harnessing insights gleaned from this data through business process optimization. Business process optimization, or BPO, relies on this data and enables companies to fine-tune all sorts of processes. In some industries, especially those considered critical infrastructure, a strong business process optimization strategy is vital to their ability to keep pace with demand.

There are ways to integrate cross-channel notifications via individual APIs, but we’re here to provide you with a quick guide to send across your preferred channels in one single API call. This guide will focus on sending and automating messages via Slack, MS Teams, and any other channel of your choice from your Node.js applications. You can also automate Slack and Microsoft Teams notifications using Python. This blog is a comprehensive setup guide.

At Freshworks, we have always built software that delivers value to our customers. It starts with a deep understanding of the day-to-day users of our solutions.

What if we told you that there were “hacks” for bumping your clients’ SEO strategy to the next level? Of course, unlocking SEO growth for better client results has a ton of factors. Everything from social media strategies to content marketing efforts plays a role in how your clients pull in new customers and increase search traffic.

If you’re looking for a way to streamline customer support and improve customer satisfaction, a help desk ticketing system might be the perfect solution. From incident management to tracking trends, these systems are designed to make it easier for customers to get their issues resolved quickly and efficiently. In this article, we’ll introduce you to the world of help desk ticketing systems and what they have to offer.

Are you feeling overwhelmed with managing tasks in your enterprise? Enterprise task management software is a great way to improve productivity and increase agility. It can help automate processes, support collaboration, and provide task scheduling and reporting capabilities. In this blog post, we’ll look at 12 of the best enterprise task management software solutions in 2023.

Mo Elsopki, Head of Customer Experience at PeopleSafe tells us how their live Customer Operations dashboard builds friendly competition among agents as well as deflecting ‘internal tickets’ from other departments to help them stay focused on providing great support.

To say that companies have a lot on their plates today is an understatement. As a result, it’s so easy to get caught up in the day-to-day and forget about the most important asset your business has—its employees.

Employees are asking for a pay rise more than ever before. In fact, in a recent study, it was found that almost half of all employees have asked for a raise in the last 12 months! If you’re a boss, this can be a tricky situation to navigate. How do you respond when your employee asks for a pay rise? Do you give them what they want? Or do you try to negotiate? Don’t fret! In this blog post, we’ll provide some tips on how to handle this situation. Let’s start!