Teams | Collaboration | Customer Service | Project Management

Freshly picked with care—new Zendesk app integrations are here. Learn how these new integrations can ease workloads for your sales and support teams.

Longtime customers are the lifeblood of a business. According to Marketing Metrics, you are 14 times more likely to sell to an existing customer than you are to attract a new one. What’s more, acquiring a new customer can cost five times more than simply investing in retaining one you already have. Upselling to existing customers is essential to growth.

Digital workplace solutions have played a huge role in streamlining the shift to remote work. It has improved the employee experience and organizational productivity and made work-from-home almost as smooth as in-office work. While it has certainly made work life easier for both employees and managers alike, from a cybersecurity standpoint, having a single integrated interface with all the data from the organization in one place leaves the company vulnerable.

Carefully mapping out project-related work, and later, managing, adjusting, and reorganizing it when needed, plays a significant role in delivering a great service, on time. This is exactly the reason we keep making improvements to our work and time management features, starring in a supporting role in our users’ success. Here’s what we’ve done.

It’s no secret that customer experience (CX) can significantly influence your brand image, customer loyalty, and bottom line. And with customer experience analytics, you can better understand how to improve the customer experience. You’ll gain insights into the customer’s point of view, experience, and what pain points they face with your offerings. In this article, we’ll discuss the top 3 benefits of customer journey analytics and how to analyze customer experience.

Business owners often turn to time-card apps to solve the operational nightmare that can be tracking hours for their employees, while simultaneously making sure they punch in and out of work when and where they’re supposed to. Our time-card app, Buddy Punch, helps with this very issue by leveraging your employees’ mobile device tracking technology, so you can always know when and where they punch in/out of work, or limit the coordinates from which they can do so if needed.

None of us likes being judged unfairly, and that’s especially true in the workplace. When it happens in our jobs, we are instantly transported back to the indignation we might’ve felt in the school playground. Usually, a ‘stolen’ stapler magically re-appears, a ‘missing’ report turns up, or the culprit who finished the biscuit barrel owns up to the heinous crime.