Teams | Collaboration | Customer Service | Project Management

A few years ago, nobody knew about such a thing as a chatbot. Today, most companies use it for different purposes, from information updates and client communications to sales promotion. We are now used to the fact that these pieces of AI software are the first to answer when we ask a question. A human assistant gets connected when the machine cannot handle the case. Okay, it all makes sense for sales and customer service. But how are these chatbots useful if we talk about education?

As a product manager, you never suffer from a lack of things to do. Sometimes when you have so many things you could do, it’s difficult to pick the things you should do. You know you need to focus on outcomes that will help customers solve their problems, and benefit your company as well, but how can you identify those features?

Since the onset of the Covid-19 pandemic, remote work has become an ever-more popular way of working. And as the next generation of remote workers joins the workforce, how they’re onboarded has become a focal point of discussion. How will they internalize the company’s values remotely? Will they feel like part of the team when working from home? Fortunately, a well-planned virtual onboarding program can address these questions and more.

When you host tons of Zoom meetings, you might have to exit some meetings suddenly. However, in the absence of a host, other attendees will not be able to perform some essential actions on Zoom. So what can you do? Simple: Make someone else a host! In this article, we’ll explain how to make someone else a host on Zoom. We’ll then look into four frequently asked questions about Zoom meeting hosts.

Speaking up and asking questions during video conferences or webinars can help you draw the host’s attention to resolve any doubts or confusion. That said, it can be quite distracting to interrupt someone when they’re speaking. Fortunately, Zoom has a convenient raise hand feature. It helps you notify speakers about your intention to ask a question through a digital hand gesture that appears in your video — without disturbing the session.

Every company relies on hundreds of business processes to function smoothly. But if any one of these processes is faulty, it can cost you both valuable time and money. To avoid that, companies perform business process improvement. But what is business process improvement? And how do you do it? In this article, we’ll discuss in detail what business process improvement means, the steps involved in any process improvement, and the popular methodologies used worldwide.

Throughout time, humans have proven to be inherently creative problem solvers – driven to create, collaborate, and innovate to solve the challenges that face us. But, sometimes, the solutions can be hard to find, obscured by siloed thinking or stifled by technology and tools that restrict imagination or fall short at truly connecting people.