Teams | Collaboration | Customer Service | Project Management

Simpplr

Why an internal communication audit is the first step to a business case for better tech

Jan 13, 2026 By Andrea Greenhous In Simpplr
So, you want better tools — but getting buy-in isn’t easy. Too often, we hear leaders asking, Why can’t internal communication teams use the tools the organization already has? “Why not SharePoint?” “Can’t we post it on ServiceNow?” What they don’t see is that internal comms isn’t just about sharing information — it’s about shaping culture, fueling performance, and enabling change.
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atlassian

All brains on deck: 10 best practices for knowledge-sharing

Jan 13, 2026 By Genevieve Michaels In Atlassian
One person’s knowledge isn’t enough to execute the work that really matters. Even your team can’t go it alone. To make great things happen, your entire organization must pool their cognitive resources. Sharing knowledge improves innovation, creativity, and productivity for everyone. Without it, information gets trapped within departments, teams, and individuals’ brains (the dreaded silos).
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wire

Wire and Collabora Announce Strategic Partnership to Strengthen Secure and Sovereign Collaboration

Jan 13, 2026 By Wire In Wire
Wire, Europe’s leader in secure communication and sovereign collaboration, and Collabora Productivity, the company behind Collabora Online, today announced a strategic partnership to advance secure, interoperable, and sovereignty-focused collaboration capabilities for organizations globally. The partnership brings together two European technology providers with a shared commitment to open standards, transparent architectures, and verifiable security.
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miro

How MING Labs accelerates client innovation with Miro AI

Jan 13, 2026 By The Miro Team In Miro
MING Labs is a global venture builder and corporate innovation company that partners with organizations to discover new growth opportunities through design. Operating across multiple continents, the firm specializes in taking clients from high-level goals and initial ideas to market-ready solutions and first revenue, navigating the complex terrain of stakeholder alignment, customer discovery, and rapid prototyping.
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time doctor

Business process standardization: 4 stages + benefits

Jan 13, 2026 By Time Doctor In Time Doctor
Business process standardization helps you run work in a consistent, repeatable way that supports scalability as teams grow. Instead of each team handling the same work differently, you rely on shared workflows and clear expectations to manage time, capacity, performance, and new processes more reliably. This reduces rework, makes daily operations easier to manage, and improves operational efficiency as your organization scales.
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we360 ai

How to Measure Productivity: Formula, Metrics, and Best Methods

Jan 12, 2026 By guest contributor In We360.ai
Productivity is a concern of every workplace, and only some companies know how to measure it in the right ways. Team stays busy, hours are accurately logged in, and tasks are also getting completed, but most of the leaders are not able to sense whether efforts are being put in the right ways or not. Decisions about work performance, hiring new employees, improvements, and upgrades are disturbed and are entirely based on assumptions rather than facts.
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Your Contact Center Can Do Better: Intelligent Routing for Better CX

Jan 12, 2026 By Luware In Luware
Frustrated customers are not random. They are the result of outdated contact center systems, poor queue logic, and call routing that sends customers to the wrong agent. In this video, we break down the real reasons why customer experience suffers in many contact centers. You’ll see how long wait times, misrouted calls, and disconnected processes hurt both customers and agents — and why intelligent routing is becoming a core requirement of any modern CX platform.
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Where Did the Hours Go?" The Question No One Wants to Answer

Jan 12, 2026 By Workstatus In WorkStatus
There’s one question that can make even confident teams pause: “Hey… where did the hours go?” You know the work was done. You know the team was busy. But explaining why the hours were spent the way they were? That’s where things get uncomfortable. This video captures a moment most service teams know too well. The scramble through tools. The half-answers. The silence while the client waits. Not because anyone is hiding effort. But because effort without visibility doesn’t tell the full story.
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