Zendesk Tutorial: Automate pending ticket management
Don't waste time manually following up with end-users.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
7 charts Asana customers love to use for real-time insights
Do you ever feel like you’re missing information about your team’s work? You know tasks are being completed and that work is getting done—but don’t know if your team is operating in an efficient and sustainable way. With Universal Reporting, you get real-time insight into the state of your team’s work and know what actions to take, like requesting more budget, adding headcount, or redistributing work.
How To Better Serve Your Customer by Prakash Ramamurthy, CPO, Freshworks
Prakash Ramamurthy CPO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) sit down to discuss the pillars of developing end-user-focused solutions and how talking to customers helps build better products to delight their customers and employees. One key trend emerged across the CX and EX verticals with the pandemic: the shift to digital. We’re driven to help our customers attain digital transformation from a customer and employee experience perspective, says Prakash.
3 essential customer service tips that SaaS startups need to know
“Is SaaS the next big thing?” asked Eric Knorr in a piece for InfoWorld. The year was 2006. It was the year Amazon launched AWS, and Shakira’s Hips Don’t Lie topped the charts. The aftermath of the burst dot com bubble left a sour taste in investors’ mouths. Still, a new generation of enterprises was offering something that had already been revolutionizing tech: Software on demand, centrally hosted in the cloud and subscription-based.
5 types of consumer insights that can boost your business (+ how to use them)
Operating as a business without consumer insights is like working in a library without knowing how to read. Just because you come across a lot of information doesn’t mean you necessarily understand it or know how to use it effectively. While any company can uncover customer insights, not every business is taking the opportunity to do so—potentially stifling their growth and their revenue in the long run.
Architecting Your Customer Notification Strategy w/ Sandor Nyako | LinkedIn Engineering
In the past, each LinkedIn application team decided their notification strategy in isolation. Business logic and infrastructure sharing were limited between the teams. This resulted in a fragmented and inconsistent tech stack across LinkedIn and a less than savory member notification experience. To combat this disjointed experience, Linkedin set up a small team to build an orchestration layer, the Air-Traffic Controller (ATC). This became one of the more complex notification systems and helped Linkedin grow into the top social platform for business and networking.
How to Monitor Microsoft Exchange Online and Outlook Performance
Exoprise Email Graph sensor tests and monitors Microsoft 365 Exchange Online using the new Graph API. As businesses continue to operate remotely, it is more important than ever to have a robust email communication infrastructure for collaboration. When email access is down or slow, it impacts end-user productivity, and businesses suffer. CloudReady Email Graph API sensor synthetically tests Microsoft Graph authentication, permission access, uptime, and mailbox availability no matter what location. Monitor Office 365 Mail queues, SPAM filters and troubleshoot slow email delivery for exchange online.
Productivity & Privacy: Why Tracking One Doesn't Have to Impede on the Other
Last year’s rapid and sometimes erratic transition to remote work left many businesses looking for new ways to understand employee behavior when working from home. According to a survey of 2,000 employers offering remote or hybrid work, 78 percent deployed employee monitoring software to track worker behavior in the past six months. As businesses emerge from the recent pandemic, it’s clear that some things will not return to business as usual.
Best Cloud-Based Time Clock Software (In-Depth Look)
As we’ve previously written, old-fashioned employee time tracking methods such as paper timecards or Excel come with several downsides. First, the payroll process is time consuming and error prone, as you have to manually tally hours and overtime. Second, you don’t know if your employees are in fact on the job when they’re punching in, rather than a coworker (and those extra minutes or hours that employees report working can lead to a significant waste of money).
Why We Built a Time Clock Software for QuickBooks & How It Works
Buddy Punch is an employee time tracking software where employees can punch in and out, and then all of the information needed for payroll (i.e. regular hours worked, paid time off, overtime, etc.) is automatically calculated and available in a payroll report. It’s easily accessible and takes just a few clicks to download (CSV, Excel).