Teams | Collaboration | Customer Service | Project Management

Suppose you have an e-commerce website, online business, or traditional workplace for which you want to ensure that your workforce completes their daily tasks efficiently. In that case, keeping tabs on the activities in real-time is always a good idea to ensure your workforce is productive. But, How can you do that?

When it comes to customer service, it is no secret that sales chat software has changed the game. From increasing customer experience to driving conversions and improving retention, live chat is a fundamental way to interact and support customers. Customers and support agents have noticed, and there is no better time to implement an effective sales chat software.

The pandemic led to the adoption of more remote and hybrid work options, which has helped unlock a global workforce. While BPO/KPO companies had unprecedented access to global talent, call center employees too had greater work opportunities. The consequence? Outsourcing companies started finding it difficult to control turnover and retain their top talent. According to the 2021ICMI report, the average employee turnover rate in a contact center was 58% year on year.

Thinking about steering your team in a new direction by adopting a sustainable productivity mindset? You’re in the right place. Coach your teams effectively with these counterintuitive habits and get tips on how tools to monitor team performance can help.

Discover traits you may not see in yourself by inviting your team to participate in this unique personality assessment.

The world has become increasingly politically polarized, and leaders of its biggest companies aren’t immune. When a CEO shares their view on a divisive issue—via a tweet, an op-ed, or monetary donation—they will create admirers and enemies. However, taking a stand is increasingly seen as a signal of their authentic character and, by extension, leadership style. Every CEO takes a risk when they become sociopolitically active, and that decision has downstream effects.

Remote workers face many challenges, but the most pressing one is the lack of clear structure in communication and collaboration processes. Asana and monday.com are two popular tools trying to bring some discipline into this otherwise very fluid world. Both platforms offer top-notch features and tools to help remote teams with collaborating, tracking, and managing work. But which of them is right for you?

Design thinking has been making waves lately in IT management. Companies have shifted to human-centered and problem-solving techniques. For that, design thinking is ideal for taking on the challenge. Also, technology and computing power have set the stage for a battle of innovation in all fields of business.

For remote teams, connectivity and productivity might be two faces of the same coin. Working from the office isn't a prerequisite anymore, as the global workforce has shifted to a remote workplace. Reliance on internal communication has increased more than ever, with a wide range of communication tools such as email, phone calls, and social networking used daily. Long email threads and social media chats are no longer appropriate for business teams.