Teams | Collaboration | Customer Service | Project Management

The ultimate list of 18 most secure messaging apps

The most secure messaging apps are becoming a priority for more and more companies. They want to enable both best communication experience to their employees and ensure the highest level of security. Why? Because organizations know how beneficial team collaboration is. At the same time, they know that their reputation and business success depend on keeping their customers and internal data private.

Procrastination vs. Productivity: What Does The Future of Work Look Like?

We are here today to talk about something that affects us all: procrastination. We’ve all been there—you know, when you have a big project due tomorrow, but instead of working on it, you find yourself scrolling through Facebook or watching Netflix instead? Well, let us tell you that it’s not worth it. A recent study shows that chronic procrastination affects 15%-20% of adults, and nearly 25% of adults believe procrastination is their personality trait.

Why Time Tracking Is Bad: 6 Common Mistakes + Solutions

Time tracking is a powerful business tool every workplace needs to boost productivity, encourage employee accountability, identify profitable areas, and do much more! However, if implemented poorly, employees may feel they’re being spied on, leading to a distrustful work environment. This can negatively impact employee engagement, productivity, and loyalty to the organization. In this article, we’ll explore six reasons why time tracking is bad and how you can fix that.

How To Set The Right Professional Goals For Work? (Examples Included)

Are you struggling to progress in your career? Feeling stuck in a rut, or that you’re not reaching your full potential? While some people are content to stay in the same job for years, others have a burning desire to constantly progress and better themselves. If you’re ambitious and want to get ahead in your career, you must not only set some professional goals but also write them down.

Put an end to ho-hum days: using a digital workplace to motivate disengaged employees smartly

A couple of years ago, Erik was straight out of college and beyond excited to land his first real job. To make it even better, his team members were welcoming and dedicated. Erik was thrilled to be part of a team that was making a difference for the company. But as time went on, the shine began to wear off. Erik lost interest in his work and started to see his job as a paycheck more than anything else. What happened? Erik became a disengaged employee. How does an engaged employee become disengaged?

Knowledge Base Articles: Tips, Tricks, and Templates

Knowledge management is the ITIL practice that increases service desk resolution rates, and improves technical skills and everyone’s experience. Done well, a shared knowledge base will help technical teams and end-users. In this sense, knowledge base articles are a great way to build a library that provides valuable insights into how things work. By giving access to these articles, we are spreading resourceful information (a great asset!) across the organization.

10 Ways to Get Your Team to Respect Deadlines

Not meeting a deadline is not a death or life issue, but indeed it makes everything very complicated. Deadlines exist for a reason as they ensure that work is completed on time and that everyone is aware of what needs to be done and happy at the end of the day! Unfortunately, many employees do not take deadlines seriously, which can cause problems for the team as a whole. In this blog post, we will discuss 10 ways to get your team to respect deadlines.

Redefining Remote Working into Fun Working with 6 simple steps

This one is said by Helen Keller. Basically, it is more than that powerful team working is a must to enhance the quality of work, employee productivity and increase collaboration which in turn boosts output. However, more than you calling them a team, the team ought to see themselves as one. The current days are more into remote working due to a lot of constraints here and there. Managing an effective culture when employees are not in front of you is surely a challenge.

8 Best Customer Service Companies in 2022 (Tips included)

According to Freshdesk’s Future of CX report, the pandemic has forced consumers to adapt to digital channels. While the consumers of 2022 prefer digital-first experiences, they expect service providers to keep up with quality customer service across channels. As companies revisit their customer service strategy, they can take a leaf out of companies that get customer service right.

Robert Fedoruk's Top IT Resume Writing Tips to Take it to the Top of the Pile

An IT resume is a marketing document used to sell oneself in the job market. It should be well-written and highlight the key skills and accomplishments relevant to the position. Above all, it needs to inspire recruiters and managers in the IT industry, which is challenging. We cannot stress enough how essential it is to have a good resume in the IT world. It's not just about getting your foot in the door but about being able to stand out from other candidates. The competition is high!