Teams | Collaboration | Customer Service | Project Management

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Top 7 Employee Timesheet Software to Maximize Efficiency

Let’s face it; capturing time is not exactly the most exciting thing an IT project manager does all day. From managing team meetings and schedules to untangling the linear facts of time, the final thing anyone wants is to record hours. At some point, you’ve probably wondered if someone is covertly working as a magician because their timesheet doesn’t seem to add up. This is where top timesheet apps come in handy to rescue the day.

Why Smiling at Work Boosts Team Morale and Success

In such a fast-paced, high-stakes environment, keeping up a positive attitude can sometimes feel like an arduous task. But the one simple yet powerful tool that is usually overlooked for improving workplace morale and productivity-the smile-can go a long way in changing team dynamics, from a gentle greeting to an expression of support or a response to a colleague across the table. Smiles will be the action to build trust among individuals, avoid stressors, and unite them for work. As small as it may seem, a smile is an excellent sign of hope and team effort, and may further lead to a triumphant day of work.

5 essential Scrum events for effective Agile product management

Agile product management is a cyclical framework that relies heavily on close collaboration and communication between team members. To accomplish this, product teams use structured Scrum events — formerly known as Scrum ceremonies — at regular intervals throughout a Sprint to set the requirements for the upcoming work cycle, align on progress, share results, and plan for the next iteration. Scrum events are the backbone of a successful Agile team.

6 Key Steps for Effective Strategic Workforce Planning

Workforce planning is a critical component of ensuring that an organization has the right talent in place to achieve its goals both now and in the future. With the business environment constantly evolving due to technological advancements, economic shifts, and talent shortages, strategic workforce planning has never been more essential. This guide outlines six key steps to effective workforce planning and how companies can use it to drive long-term success.

December 2024 Version Update: Calendar Event Invites & Time-Off Report

With the end of the calendar year approaching, we’ve focused our December update on enhancing the calendar and time management features. From sending calendar event invites from Scoro to a new time-off report and other usability improvements, we’ve packed in something useful for everyone!

Gartner Symposium: Collaboration and Data Protection in a Tense Stand-Off

What happens when you have an unrelenting push for openness, collaboration, digital experience, and employee empowerment but also want to keep your sensitive data safe from unrelenting predation? Welcome to the tense stand-off called out by speaker after speaker at Gartner Symposium/Xpo 2024 in Barcelona. We had the pleasure of spending a few days attending sessions, meeting with analysts, and networking with others in Barcelona. Here are some of our take-aways.

The Role of Customer Support in the Customer Journey

Achieving efficient and effective customer support helps your business stand out from the competition. But, leveraging that support software can significantly enhance the customer journey, and help your business increase customer satisfaction. By providing a tool that encourages collaboration, communication, and connection, your customers will have access to software that redefines the customer experience. In this blog, we’ll explore why TeamSupport is the best solution for B2B SaaS.

ITIL Service Management Best Practices and Support Processes

Exploring IT service management (ITSM) reveals the importance of ITIL, a framework of best practices for service management. It provides a structured service management strategy that enhances IT service delivery. By adopting ITIL best practices, companies can work more efficiently, improve service level management, and meet their business goals with effective practices and processes.

Navigating the Future: Digital Transformation in Canada's Banking Sector 2025

Digital transformation has dominated strategic discussions across industries over the last few years. Organizations are now under pressure to adapt, viewing such a shift as an effective way to increase operational efficiency and reimagine customer experience. In Canada, the banking sector continues to lead the charge in digital innovation — outpacing other industries in adopting advanced technologies.