Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

AI at scale: powering the digital workplace (summit recap)

Most enterprise AI programs don’t fail at the model level. They fail at the foundation — the data strategy, governance model, access controls, and measurement discipline that determine whether a pilot ever becomes a production system. The organizations scaling AI well did the unglamorous work first.

How to Master Product Lifecycle Management in Miro

Most product teams manage their lifecycle across too many disconnected tools. In this video, we walk through three Miro templates that cover every stage from concept to launch: the Product Strategy Workshop for strategic alignment, Product Development Phases for tracking progress across discovery through deployment, and the PRD template for detailed requirements that keeps design, development, and marketing on the same page.

How to Build Custom Software for Team Collaboration: A Detailed Guide

As a company grows, off-the-shelf collaboration instruments often turn into a bottleneck. Employees need to juggle dozens of apps with limited integrations and high subscription budgets. Custom software for team collaboration helps you address both process and cost efficiency concerns. Below, we discuss the key aspects of building a custom collaboration platform: steps, technology selection, cost estimates, and a list of top development service providers.

Group Communication - Types, Examples, Apps, and Best Practices

Group communication is the process of exchanging information, ideas, and feedback among three or more people working toward a shared goal. It enables teams to collaborate, solve problems, make decisions, and stay aligned in workplaces, educational institutions, and remote environments. Whether communication happens through meetings, messaging apps, video calls, or face-to-face discussions, effective group communication improves teamwork, reduces misunderstandings, and increases productivity.

Intranet leadership: how executive vision and collaboration increase engagement

Your intranet can showcase beautiful branding and engaging content, but it still needs internal champions and partnerships to succeed. The organizations recognized by the 2026 Simpplr Employee Experience Excellence Awards demonstrate how executive visionaries, technical experts, and cross-functional collaboration create intranets that deliver results.

Project Manager: Who They Are, What They Do, and Why It Matters

A Project Manager is the professional responsible for planning, coordinating, and delivering a project on time, within budget, and according to the agreed scope. They oversee people, processes, timelines, and resources to ensure projects achieve their intended goals while minimizing risks and keeping stakeholders informed.

Claude Tag: Anthropic's Slack Takeover?

On June 23, 2026, Anthropic launched a product that should keep Slack’s leadership awake at night, and it launched it inside Slack itself. Claude Tag lets any employee mention @Claude in a Slack channel and hand it real work: watch threads, draft documents, fix code, chase forgotten follow-ups. It doesn’t behave like a bot. It behaves like a colleague, one that never sleeps, never forgets what was said in the channel last Tuesday, and never needs to be trained twice.

HR Ticketing System: Features, Types and How to Choose One

HR teams handle hundreds of employee requests every week. Without a system to manage them, requests arrive through email, chat, walk-ups, and forms — spread across channels with no single owner, no SLA, and no visibility into what is open or overdue. The consequences are direct: tickets get missed, the same question gets answered differently by different agents, and sensitive employee data sits in inboxes with no access controls. The median HR request resolution time is 82 hours.

Secure AI adoption with data loss prevention (DLP)

AI makes your organization’s knowledge easier to find and use. That’s the whole point. But it also means sensitive data moves faster, surfaces in more places, and becomes harder to track. The pressure to act is real, but the playbook isn’t new. You still need to know where sensitive data lives, govern how it’s being used, and prevent it from unauthorized exposure. AI is now giving you a reason to revisit your data security posture and make sure it’s strong enough to keep up.