Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

atlassian

How Atlassian and Dropbox are driving effective AI transformation

Jun 29, 2026 By Avani Prabhakar In Atlassian
Adopting AI technology without an effective strategy is costing the Fortune 500 an estimated $161 billion a year.* Enterprises are making big investments in this space but are struggling to realise the returns. We know the technology is designed to make businesses more efficient, but we’re still seeing the opposite because most businesses are treating AI as purely a technology transformation. That’s where they get stuck.
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Simpplr

Intranet branding: how intentional design drives adoption and culture

Jun 29, 2026 By Heather Ebert In Simpplr
Successful intranets display intentional design choices that reflect their organizational identity. The 2026 Simpplr Employee Experience Excellence Award winners illustrate how distinctive design, thoughtful naming, and unexpected features turn standard digital workplaces into memorable brand experiences.
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troop messenger

Technology Challenges That Quietly Reduce Team Productivity

Jun 29, 2026 By Archana Reddy In Troop Messenger
Nobody schedules a meeting to talk about the eleven seconds an app takes to load, or the four minutes someone spends digging through a cluttered desktop for a file they saved “somewhere obvious.” Those moments never make it into a retro or a performance review. They’re too small to complain about and too frequent to ignore. That’s why technology challenges that quietly reduce team productivity are so hard to catch.
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Re-register Your Rocket.Chat Paid Plan

Jun 29, 2026 By Rocket.Chat In Rocket.Chat
For Rocket.Chat premium plans. Registering Rocket.Chat workspaces with the Cloud portal is necessary to access various services. However, in cases like version update issues or database discrepancies, your workspace's registration may be lost. This video shows you how to register your workspace again if you encounter such issues.
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Managing Omnichannel Queue in Rocket.Chat

Jun 29, 2026 By Rocket.Chat In Rocket.Chat
Rocket.Chat provides queue management settings for incoming Omnichannel conversations. This helps you set the queue behavior, as well as the agent and visitor experience. In this video, you'll learn about the configuration options, including waiting times in queues, sorting chats based on specific parameters, and the number of chats an agent can handle at once. Keep in mind that chat assignment also depends on your workspace's Omnichannel routing type and the routing settings.
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WhatsApp Cloud App Integration with Rocket.Chat

Jun 29, 2026 By Rocket.Chat In Rocket.Chat
Rocket.Chat's Omnichannel apps enable you to connect with your citizens and customers through various channels, including WhatsApp. The WhatsApp Cloud app provides direct communication between Rocket.Chat and WhatsApp using the WhatsApp Cloud API without needing third-party services. In this video, you'll learn how to install and use the app in your workspace. Keep in mind that assignment of conversations to agents depends on your workspace's Omnichannel configuration and routing settings.
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Why More AI Output Doesn't Mean More Progress

Jun 27, 2026 By Miro In Miro
When everyone on your team is using AI, output goes up. But Relevance AI Co-founder & CEO Jacky Koh noticed something unexpected: the vector gets shorter. More work. Less progress. In this closing keynote from Canvas 26 Sydney, Jacky Koh and Poorva Bhardwaj share what it's actually like to run a company where agents and humans genuinely work side by side — and what that's taught them about alignment, unintentional AI adoption, and what it takes to turn a successful pilot into org-wide change.
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