Teams | Collaboration | Customer Service | Project Management

Most teams take notes in one tool and collaborate in another. Visual Notes in Miro keeps everything in the same place. In this video, we show you how to access and format Visual Notes, collaborate in real time with authorship tracking, embed board content directly into your notes, and export everything as a PDF when you're done. No more switching between apps or losing context between your notes and your actual work.

The best features aren't built in a vacuum—they’re built with our community. A huge shoutout to Asana Solutions Partner Richard Sather for flagging the need for a more streamlined way to toggle between project views. Because of his input, we’ve officially shipped the Saved Views Tab! It’s cleaner, faster, and built to help you find exactly what you need in seconds. ️ Thank you, Richard, for helping us make Asana better for everyone.

Empathy maps turn qualitative research into visual insights that your entire team can act on. In this video, we walk through how to create powerful empathy maps in Miro using professional templates, covering the four core quadrants (Think and Feel, See, Hear, Say and Do), Pain and Gain analysis, and how to use Miro AI to turn your completed map into structured next steps. Whether you're a UX researcher, product manager, or designer, empathy maps in Miro give your team a shared reference for every design decision so you stop debating assumptions and start building for real user needs.

Closing a case is satisfying. Hunting down the information you need to do it — not so much. In this episode, we’ll show you how Slackbot brings the answers to you. By surfacing relevant details from past cases and documenting new ones directly in your Salesforce channel, Slackbot helps you stay focused on what matters: the person you're helping. If you work in a support role, this one's for you. Class dismissed!

In this video, you’ll learn how to build an AI Agent for HR in just 5 minutes using a no-code AI platform. This step-by-step demo shows how HR teams can use AI automation, AI chatbots, and pre-built integrations to streamline daily tasks and automate workflows without any coding. This isn’t just a chatbot. This is a complete AI-powered HR assistant that can answer employee queries, automate workflows, and take real actions across your HR systems.