Jira Integration: Add a Help Desk to Project Management And Software Development

Jira Integration: Add a Help Desk to Project Management And Software Development

Apr 4, 2024

Request InvGate Service Desk's 30-day free trial and integrate it into Jira Software, Jira Work Management, and Jira Service Management now: https://bit.ly/43rVn7q!

If your organization already uses Jira for software development or project tracking but lacks a service desk, then this is perfect for having the best of both worlds.

The InvGate Service Desk and Jira integration allows you to add a help desk to your Project Management and software development tools in just a few clicks.

As a result, you'll be able to link any Jira issue to a service desk request, allowing quick access to detailed and real-time information on the Jira issue directly from InvGate Service Desk – avoiding having to go back and forth between solutions.

The Jira products that are added to the list of InvGate Service Desk integrations are:

  • Jira Software
  • Jira Work Management
  • Jira Service Management

Regardless of the tool you choose to connect, the steps to integrate them and how they work remain the same.

See all the tools that can be integrated into InvGate Service Desk here: https://bit.ly/48WIEe1.

Key moments:
00:00:00 Introduction
00:00:03 Which Jira products can be integrated?
00:00:55 What information does InvGate Service Desk retrieve from Jira?
00:01:31 How to configure the InvGate Service Desk and Jira integration
00:03:17 Managing user permissions
00:03:38 See the integration in action
00:04:42 Conclusion

You can find more information on InvGate Service Desk here: https://bit.ly/43nBuxY.

And don't forget to subscribe to our LinkedIn page: https://www.linkedin.com/company/invgate.

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