Virtual Agent For Microsoft Teams: Add Teams to Your Service Desk

Virtual Agent For Microsoft Teams: Add Teams to Your Service Desk

Jul 4, 2024

Want to see the InvGate Service Desk Virtual Agent in action? Request our 30-day free trial today:

If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency.

Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend.

This provides a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.

With InvGate Service Desk's Virtual Agent for Microsoft Teams, you'll also be able to:

  • Customize the Microsoft Teams bot's appearance to match your organization's (and internationalize the welcome message).
  • Add shortcuts to the greeting.
  • Provide users with a bot that can interpret natural language and give answers based on your knowledge base content.
  • Summarize knowledge base articles with AI.
  • Deliver human-like interactions.

If you want to explore the Virtual Agent's capabilities further, download it from the Teams Marketplace!

Key moments:
00:00:00 Introduction
00:01:13 MS Virtual Agent setup
00:02:12 Testing the Microsoft Teams bot
00:05:14 How to customize the Microsoft Teams chatbot
00:06:10 Conclusion

You can learn more about what InvGate Service Desk can do for your business here:

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