Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

How Asana is supporting hundreds of sales reps with AI Teammates

Andrew King leads competitive intelligence at Asana and his job is to make sure every sales rep (all 400 of them) has exactly the right information to win their deal. The problem? Each rep faces different competitors, different deal stages, and needs different content. Manually producing at that scale is nearly impossible. So King started using an AI Teammate and it changed the way he works. In this video, learn how he uses AI Teammates to.

How Asana uses AI Teammates to scale competitive intelligence across a sales team of hundreds

When Andrew King, who heads up competitive intelligence at Asana, needs to help a sales representative win a deal, the information has to be exactly right. This means sourcing specific, current details customized for each individual rep. King supports a 400-person sales team. Each rep is working different deals, facing different competitors, and at different stages of the sales cycle.

5 Ways to Make Document Sharing More Efficient for Remote Teams

When everyone was in one office space, locating a document was as simple as asking the person sitting right next to you. Nowadays, that very same document can be in one of many email chains, buried in someone's downloads folder, in an obscurely named file, or even in some forgotten cloud-based folder.

Frontline Medical Communication: How Coordination Friction Affects Patient Care and Retention

The U.S. direct-care workforce comprises about 5.4 million workers, including millions of home care and residential care workers, nursing assistants, and other staff providing care across different settings. A large part of this workforce isn’t sitting behind a desk. They are moving between rooms, units, facilities, and patients, often without a workstation of their own.

Giving AI agents design system context from the terminal: what we learned building a CLI

Earlier this year, we wrote about turning Atlassian Design System guidance into structured content that AI agents can actually use. Since then, agents have reached that content through our MCP server tools and an agent skill. We recently added a third distribution method: a command-line tool. The first question from our own engineers was a fair one: Why ship a CLI when you already have an MCP server?

Turn an Idea Into a Working App With AI (No Code)

"Wait, Miro can do this?" That's the reaction Kusuma Sukma gets when he runs educational workshops for digital nomads in Bali — watching people turn a half-formed idea into an app they can actually click through, without writing a single line of code. In this community story, Kusuma walks through his AI-assisted product development flow: mapping out the idea in Miro, then connecting to Lovable via MCP to turn it into a working prototype. He used it to tackle a problem close to home — an app that lets locals in Bali report trash in their area and rallies volunteers to help clear it.

What Is a Ticketing System?

Picking a ticketing system for an internal IT team comes down to one practical question: how quickly can an employee get unblocked when a laptop dies, an account locks them out, or a piece of software stops working. When requests scatter across email, Slack DMs, and hallway conversations, nothing gets a real owner, nothing gets tracked, and the same problem gets reported three different ways before anyone touches it.

Why Context Matters More Than Speed in Business Communication

A message lands in a work chat: “Can you update this before lunch?” It is quick, direct, and almost useless without context. Which version needs updating? What changed? Who asked for it? Is there a file somewhere? A fast message can still create slow work when the person receiving it has to reconstruct everything that was left out. Modern teams are very good at moving information quickly.

Outcome-as-a-Service (OaaS): Why AI Is Changing the Future of Enterprise Software

AI has changed how much software can do—but has the SaaS model kept up? As enterprises adopt more AI tools, they are also dealing with software sprawl, rising AI costs, complex implementations, and the challenge of turning AI capabilities into measurable business results. This is where Outcome-as-a-Service (OaaS) comes in. In this video, we explore why organizations may be moving from simply buying access to software toward paying for measurable outcomes and execution.

Wire Apps SDK: Now Available in JavaScript and TypeScript

Wire Apps SDK let developers build automations and integrations that run as full participants inside Wire’s end-to-end encrypted conversations. Until now, that meant building on our Java/Kotlin SDK. Today, we’re extending that same capability to JavaScript and TypeScript, giving teams the freedom to build in the language that fits them best.