Teams | Collaboration | Customer Service | Project Management

June 2024

How to use lists in Slack to collect and triage requests

When you receive a request in Slack and have to manage it in another tool, tracking the task can feel tedious and information can go missing. With Slack lists, you can simplify the collection process, quickly triage submissions, and discuss requests where everyone who needs to see them can — right in Slack!

ConnectWise PSA Integration

In this video, we will be reviewing the ConnectWise PSA integration along with it's benefits. We'll also walk you through the configuration process to quickly configure the integration. The ConnectWise PSA integration allows for tickets to be automatically created and closed upon Exoprise Alarms being triggered. With tickets being created in ConnectWise PSA, you can begin automatically assigning tickets based on the alarms triggered in Exoprise using workflow rules.

Top 15 remote desktop monitoring software

Managing networks and computer systems round the clock are no easy task. You need to monitor how each remote device behaves, what devices join the network and more. Fortunately, remote desktop monitoring software tools help you with that. But if all you need is basic remote desktop monitoring, you can use employee monitoring tools to do the job while ensuring your employees work productively. But with several tools available today, which one is the best for you?

Hubstaff vs Time Doctor: Which is the best employee time tracking tool?

Looking for a comprehensive Hubstaff vs Time Doctor comparison? Tracking actual hours worked by your employees — whether they’re in-house workers or a remote team, can cause a real headache. An excellent time tracking tool can make the entire process relatively smoother, faster, and effective. So which one do you choose? While there are tons of options out there, we will compare two of the best time tracking tools on the market, Hubstaff vs Time Doctor, in this post.

New in HEY! Search Improvements

We know how critical it is to find the email you’re looking for quickly, so we just shipped significant improvements to search. We’re surfacing more relevant search results and you can filter results by attachment — like PDF, images, and more. You can also select emails in the search results and take action on them. To make the searching easier, you’ll see a list of recent searches before you even start typing in the field.

Centaurs, cyborgs & clones: 3 ways organizations are using artificial intelligence

The way we collaborate is going through a massive transformation. Already, there are many ways teams can use artificial intelligence to work together more effectively; as we move further into the future, it seems all but inevitable that the technology will have an even more profound impact on collaboration. While the emergence of AI-powered collaboration capabilities is no doubt exciting, organizations need to figure out how to balance innovative functionality with data sovereignty and security.

Top 10 Latest Features of Employee Management System in 2024

The employee management system is a technical program. It measures, analyzes, and maintains employee working hours and company workflow effectively. It caters to meeting the productive, social, and practical requirements of employees. Also, help them give their best efforts daily and in the right direction. Installation of a suitable workers management system is most prominent as per your business needs. Reducing the workload of the HR department is helpful.

21 Warning Signs of Unhappy Employees & Low Morale

Is your team delighted and motivated, or are there signs of unhappiness that you’re missing? Employee happiness and morale are essential to keeping productivity high and retaining your best talent. However, even the most engaged teams can sometimes face low morale. In this article, we’ll go through some of the most common signs that your employees might be unhappy to help you prevent it from escalating into bigger issues.

Elevating Customer Support: Five Goals to Strive for in 2024

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

Zendesk QA for Voice and AI agents | Zendesk product spotlight

Zendesk QA for Voice and AI agents | Zendesk product spotlight Ensure quality assurance for voice calls and AI agent interactions effortlessly with Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight Track your team’s usage of GenAI tools with Zendesk’s new pre-built dashboard. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.