Teams | Collaboration | Customer Service | Project Management

Improving Trace Data For Azure Virtual Desktop

The Microsoft infrastructure makes collecting network traces more complicated. Network traces (tracert) inside and out of the Azure Virtual Desktop virtual machine are valuable when diagnosing support issues or when an end-user calls up complaining of poor Azure Virtual Desktop performance. The following information should help improve the collection of network traces and trace data, which will aid in diagnosing Virtual Desktop Infrastructure connectivity.

How AI can help create a modern employee experience

One of my favorite words is dynamic and when I get to use it related to work, I always get pumped. Truth: it’s a dynamic time to be an internal communicator. The pandemic dramatically altered how and where we work — and employee expectations along with it. And artificial intelligence (AI) continues to disrupt as we grapple with the best ways to harness its potential and minimize its pitfalls. Many organizations have put off modernizing their employee experience.

Change management in the AI age: How to sidestep common mistakes

In this thrilling era of artificial intelligence (AI), we’re not just witnessing a technological evolution; we’re at the brink of a human revolution. The promise of AI is dazzling, offering gains in efficiency and productivity. But too many leaders are racing towards a future without giving enough thought to change management in the AI era.

AI's impact on the accounting industry

Liam Martin & Nick Sinclair discuss the transformative impact of artificial intelligence on the accounting industry. While some fear job losses, they foresee an evolution where roles are elevated with a greater emphasis on soft skills like communication and customer service. Nick underscores TOA Global's approach: training accountants to harness AI tools developed by others, instead of competing against them.

Alternative to ChatGPT for Enterprise (Webinar

Do you want to use ChatGPT for your enterprise needs? But worried about its challenges. In this insightful webinar, we'll explore the challenges associated with using ChatGPT for Enterprise and unveil game-changing alternatives that can help you automate your enterprise employee support. Here's what you can expect from this webinar: Understand the challenges of using ChatGPT for Enterprise Discover alternative LLMs tailored to your enterprise needs Learn how these models deliver significant cost savings and boost efficiency.

Augmenting Employee Experience and Productivity with Generative AI

Is your organization grappling with an overloaded IT desk inundated by constant requests that hinder employee productivity? It's time for a change! This webinar is your key to addressing these challenges head-on. Here's what you can expect from this webinar: Understand the pain points and limitations of traditional IT service desk Exploring the potential of Generative AI service desk - Improve employee productivity and experience. Key features, functionalities, and use cases of Generative AI service desk.

What is human-centric AI? A critical, empathetic approach to technology

In the race to implement new and cutting-edge AI tools, many organizations are overlooking a crucial component—the humans that use them. To get the most out of AI, employees need to be able to engage with it first. This concept is what we call "human-centric AI"—the idea that AI should be a partner to employees, not a replacement.

Zendesk Showcase 2023: Up close at the big AI drop

🌃 Business leaders gathered in New York's Chelsea neighborhood to witness the latest #ZendeskAI advancements, including new #generativeAI capabilities and what it means for customer experience, employee experience, and data security. ✨ AI leaders @AKMofficial and @kozyrkov joined the Zendesk team onstage to unveil the latest in the AI space. Zendesk makes customer service better.