Teams | Collaboration | Customer Service | Project Management

Supporting All Your Service Departments

Is your service management software supporting the needs of all of your service departments? Vivantio's service management platform is flexible for a reason - that's what our customers need. Even though many of our customers originally explored Vivantio for IT purposes, they quickly discovered just how easy it is to accommodate the needs of other business units. Watch and learn how Vivantio can support the departments in your business.

OneDesk - Exporting your Views and Custom Layouts

OneDesk combines Help Desk & Project Management software into a single application. Learn how to export your view layouts from inside OneDesk into CSV files for easy analysis and manipulation of data in this instructional video. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Time Blocking and Work Productivity in 2022

Are you looking for ways to increase your work productivity? If so, you may want to try time blocking. Time blocking is a scheduling format that helps boost productivity through focused work done in specific blocks of time. Time blocking is a strategy that involves dedicating specific blocks of time to multiple tasks. By doing this, you can ensure that you are getting the most out of your time.

10 Best G Suite Time Tracking Tools (Features, Pricing)

From Gmail to Google Cloud and Google Chat to Google Meet, Google Workspace (formerly known as G Suite) offers a wide range of apps for smooth communication and collaboration. Since most individuals and companies use these tools, monitoring the time spent on G Suite apps gives you detailed insights into time management and productivity. However, Google Workspace doesn’t have a native time tracking app — you’ll have to use third-party apps for G Suite time tracking.

Stop creating Sales dashboards in Excel

Whether it’s Microsoft Excel or Google Sheets, most businesses use spreadsheet tools. In fact, if you're a small to medium sized business (SME), it’s likely that spreadsheets are your main way of tracking sales performance. However, there is one huge downside to both Excel and Google Sheets – data visualization. When it comes to visualizing your KPIs, spreadsheets are not a great tool for helping people quickly and easily understand what’s going on.

IQS - the Essential Metric for Customer Service Quality Assurance

In this article we’ll explore why many Customer Service teams are turning to IQS (Internal Quality Score) as their North Star metric to guide their customer service quality. Fantastic customer service quality occurs when customer wants are met and surpassed through support interactions. But the ‘customer wants’ box is a difficult one to tick.

How to craft a work plan to guarantee project success

“What are you working on?” Wait, what happened with our budget? Why’s this late again?” Sound familiar? Most of the time, poor planning is the root of your project management headaches. But if you stick to a work plan, the status of your projects doesn’t have to be a wild guess. This is especially true when you’re juggling multiple, long-term projects with a bunch of different stakeholders. Thing is, poor planning still ranks among the top challenges of PMs today.

The Future of Work: Miro's Vision for Hybrid Teams

Companies worldwide are carefully reopening their offices and embracing a hybrid model — with employees working some days in the office and some from home or elsewhere. For hybrid to be effective and inclusive, those companies need a clear POV and a detailed plan. Here’s ours, as discussed by our leaders. Watch Miro’s Head of Operations Grisha Pavlotsky and Head of Product Varun Parmar talk about the key considerations as we design the next phase of work and how our product strategy works to ensure that our hybrid experiences are inclusive and engaging.