Teams | Collaboration | Customer Service | Project Management

How Sinch Engage transformed global support Sinch Engage is a global communications connector — helping businesses reach customers through SMS, email, voice, WhatsApp, RCS, and any channel of choice, anywhere in the world. Supporting 70,000 business customers across 12 brands with 24/7 global coverage, their support team needed a platform that could move fast, empower team leads, and scale without requiring developers for every change.

Agentic AI for email helps AI agents resolve complex customer email requests with less back-and-forth and minimal setup. Built specifically for email support, AI agents can understand customer intent, answer multiple questions in a single response, execute business procedures through system integrations, and proactively gather missing information to move requests toward resolution faster. When needed, conversations escalate seamlessly to human agents with full context included.

All your AI sessions in one place. The For You page in Jira gives you a real-time view of everything your agents are doing, what's running, what's finished, and what needs your attention. Review completed coding sessions, approve pull requests, and kick off new agent sessions directly from the page. Stay on top of your AI-powered workflow without hunting across tools. Watch to see how it works.

Managing projects shouldn't mean juggling five different tools. Introducing Project & Task Management on We360.ai — now live. Plan, execute, and track every project in the same platform that already gives you workforce visibility. No more switching between a project tool, a timesheet tool, and a spreadsheet to figure out where your team's time actually goes. Watch the full walkthrough to see how it works, and how it changes the way your team ships work.

Choosing between Leena AI and Moveworks? In this video, we compare two of the leading HR AI platforms to help you decide which solution best fits your organization. We'll cover: Features and capabilities HR AI automation and workflow execution Employee self-service experience Integrations and scalability Best fit for enterprise vs. mid-market companies Pricing considerations and ROI A powerful alternative built for growing businesses.

When national interests are at stake, digital sovereignty is non-negotiable. That's why governments and defence forces trust Rocket.Chat as their secure CommsOS: a sovereign, self-hosted communications platform with full data ownership. See how Rocket.Chat powers secure collaboration across agencies and allies, without surrendering control.

FinOps consultant Rich Brett makes the case for why financial literacy isn't just a finance team problem – it's a leadership problem. Every decision you make comes back to the numbers. If you can't read them, explain them, or act on them, you're leading blind.

Are you really getting paid for every hour your team spends on clients? Rich Brett says probably not – and your pricing should reflect that. Building in buffer for overservicing and utilisation isn't pessimism. It's risk management. And if the number you land on is twice what the market will bear, that's not a pricing problem. That's a business model problem.