Teams | Collaboration | Customer Service | Project Management

AI polish makes it harder to spot problems. But there's a quick fix.

AI makes it quick and easy to turn rough notes into a clean, easy-to-read document. Job well done, right? Think again. Atlassian’s Teamwork Lab suspected that this professional veneer—what we call “AI polish”—makes it harder to spot foundational flaws and give feedback, so we tested it. We wanted to know: Does AI polish make it harder to identify problems in early drafts? How can we solve for this blind spot?

Workstatus Changelog | What's New in This Sprint

A lot can change in one sprint. This time, we’ve made Workstatus cleaner, simpler, and stronger - from a redesigned reporting experience to major backend improvements. Here’s what you’ll find in this video: Redesigned Reports - See what’s changed across Expense, Project & Task, App & URL, Weekly, Time Off Transaction, and Attendance reports. A More Consistent Experience - Updated typography and visual improvements across billing, subscriptions, settings, and more.

3 tips every internal communicator needs to hear ft. Carolyn Clark, Simpplr

Internal communications is evolving fast — and the communicators who stay ahead are the ones rethinking how they work, not just what they produce. Carolyn Clark, Simpplr's VP of Communications and EX Strategy, shares her top 3 tips for modern communicators: from leading with context over content, to leveraging AI in your comms workflow, to getting into the strategic rooms where decisions get made.

Group approver: Assign approval requests to a team | What's New

Say goodbye to approval bottlenecks by assigning requests to a group instead of a single individual. With group approver, any member of the designated group can review and complete the approval—so requests move forward faster. The first group member to respond becomes the recorded approver, and all members receive notifications and visibility in Agent Home. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

When (And How) to Make Your First Operations Hire

As an owner or managing director, you often assume ops responsibilities by default. But that’s a short-term solution. One that inevitably leads to problems and burnout as the business grows. And being overwhelmed often leads to rushing your first ops hire. Then, instead of being able to fix problems, your new team member gets stuck firefighting. Hire strategically instead, with our seven-step process.

Why every employee device is a security risk and how to close the gap

The office perimeter is gone. Work now happens on laptops in living rooms, phones on home Wi-Fi, USB drives passed between desks, and screens left unlocked in co-working spaces. None of that sits behind the firewall your IT team spent years building. Most security budgets still protect the network far better than they protect the device at the edge of it, and that gap is where endpoint security risks quietly build up.

Remote work's second wave is here. And it's not about location.

AI is absorbing the parts of your team’s work that used to prove someone was doing their job. If you manage a distributed team, that leaves a real question: what do you actually measure now, and how do you know it’s true? The location debate is already settled. US remote work has held steady at around 27% of the workforce for three years running, according to figures Liam Martin, co-founder of Time Doctor, cited in his opening keynote at Running Remote 2026.

ServiceNow AI Agent Guide: IT, HR, Setup & Pricing

ServiceNow AI is no longer just about Virtual Agent. Today, its AI stack includes Virtual Agent, Now Assist, AI Agents, AI Agent Studio, and Otto—covering everything from conversational self-service to autonomous task execution. For IT and HR leaders, the real question is not whether ServiceNow can use AI.