Teams | Collaboration | Customer Service | Project Management

%term

How Freshdesk Automations Streamline Customer Support | Freshworks Explained Series

Oct 25, 2024 By Freshworks In Freshworks
In this episode of the Freshworks Explained series, Praveen breaks down how Freshdesk automation can transform your customer support operations. Learn how to streamline workflows, reduce manual tasks, and solve customer issues faster using three types of automation rules: Ticket Creation, Ticket Update, and Hourly Triggers. Discover how to automatically prioritize tickets, filter spam, notify teams, and ensure quick resolutions. Watch now to see how Freshdesk can enhance your team's efficiency and boost customer satisfaction.
View Video
DeskTrack

Workflow Automation Software: A Complete Guide

Oct 25, 2024 By DeskTrack In DeskTrack
Want to know all about workflow automation software? You are on the right page. In today’s fast-paced world, it’s essential to have streamlined workflows for maximum productivity. On the other hand, manual data entry is tedious and inefficient. Plus, it also wastes your valuable time and resources, which decreases productivity. One of the reasons we are flexing on the use of tools for automating workflow is that they save time.
Read Post
we360 ai

7 Effective Ways to Streamline Marketing and Sales Automation for Greater ROI

Oct 25, 2024 By Lokesh Kumar In We360.ai
In today’s competitive landscape, marketing and sales teams are tasked with managing high volumes of leads, engaging prospects across multiple touchpoints, and converting these interactions into meaningful relationships. Marketing and sales automation has transformed how companies manage these activities, freeing teams from repetitive tasks while increasing efficiency and accuracy. However, merely adopting automation tools isn’t enough.
Read Post
CurrentWare

How Absenteeism and Presenteeism Affect Productivity

Oct 25, 2024 By Dale Strickland In CurrentWare
Absenteeism—being absent from work without a valid reason—is a chronic problem for U.S. employers, conservatively costing $3,600 per hourly employee per year, and $2,650 per salaried employee per year. Based on this, a company of 5,000 hourly employees will lose over $18 million per year without a strong absence policy. But being physically present isn’t always the best thing for overall productivity.
Read Post
Vivantio

Data Integration Tools: Simplify Your ITSM Data Management

Oct 24, 2024 By Vivantio Press In Vivantio
Did you know that businesses using data integration tools within IT service management (ITSM) framework can analyze and synchronize service data up to 85% faster? Data integration platforms are essential for managing data from various sources, whether it’s on-premises, cloud-based, or a combination of both.
Read Post

Innovating on customer service with the Hon. Victor Dominello | Experts Unleashed | Atlassian

Oct 24, 2024 By Atlassian In Atlassian
The Honorable Victor Dominello is a former senior minister of the NSW Government. During his 12 year cabinet career, he held a range of portfolios including, Digital Government, Innovation, Finance and Aboriginal Affairs. Being part of the leadership team that led the state through Covid, Victor drove digital solutions such as QR check-ins, vaccine certificates and dine and discover vouchers via the ServiceNSW app.
View Video
Simpplr

Intranet Buyer's Guide 2025: How to choose the right intranet for your organization

Oct 24, 2024 By Heather Ebert In Simpplr
The company intranet has evolved into a crucial tool for employee experience, offering more than just a way to access resources. Employees now expect their workplace technology to offer the same ease and functionality they experience with personal apps, whether they’re in the office, remote or on the frontlines.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.