Teams | Collaboration | Customer Service | Project Management

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Quality assurance with Zendesk | Zendesk Customer Success

Zendesk QA pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by outsourced teams. This video will cover ways that quality assurance can benefit you and your team, how to measure QA, and how to bring it to your business.

Top 10 Best Employee Goal Management Software

Are you looking for the best employee goal management software? You are on the right page. Throughout our careers, we have many priorities and goals. However, if you don’t track their progress, you won’t reach your targets. Moreover, manually tracking these goals and settings is time-consuming and inefficient. So, what should you do? The answer lies in a little investment in the right software. That is software for managing goals. However, why?

The ROI of Employee Monitoring Software: A Story of Alex, the CEO

The ROI of Employee Monitoring Software: A Story of Alex, the CEO ‍ Alex sat in his office, staring at the numerous software proposals in front of him. As the CEO of a mid-sized technology company, he had always believed in the power of automation and technology to streamline operations and drive business success. However, one recent proposal from a vendor called We360.ai had left him unsure.

The AI Revolution: How Customer Support Agents Are Becoming Superhuman

Remember the days when contacting customer support meant navigating a phone tree, waiting on hold for an eternity, and then explaining your issue to multiple agents? Thankfully, those days are fading fast. Artificial intelligence (AI) is transforming the customer support landscape, making it faster, more efficient, and more personalized than ever before.

Top 10 Work Management Apps to Improve Your Bottom Line

Someday, artificial intelligence will break time boundaries, days will have more hours in them, but still not enough for us. The thing is, it’s not about how much time you have but how you use it. In this sense, technologies can help us today. “Time is money” is a well–worn cliché and although it sounds hollow, it is by no means devoid of meaning. Poor time management costs companies millions of dollars, reducing the productivity of individual employees and managers.

Next-gen employee recognition: 16 strategies + employee recognition program examples

As anywhere work and AI reshape the modern workplace, traditional employee recognition models fall short. Dispersed teams and stretched HR departments need scalable, innovative recognition and rewards solutions that foster a deeper sense of value and commitment — leading to more engaged people and higher retention rates.

We've Tried Slack vs Flock For 2 Weeks. Here's Our Team's Feedback

The way we work has changed a lot recently. Hybrid and remote working are now the norm, meaning teams have to rely on communication tools to stay connected, organized, and productive. With remote work becoming the norm due to the pandemic, it’s clear that seamless collaboration is essential for success. Teams are spread across time zones, hopping between virtual meetings, juggling projects, and trying to stay on the same page. The key to making it all work smoothly? A powerful communication app.