Teams | Collaboration | Customer Service | Project Management

Your employees regularly talk about your company, for better or worse. Every social media post, every coffee chat with a friend, every LinkedIn comment shapes how the world sees your brand. The question isn’t whether your people have influence — it’s whether you’re helping them use it intentionally.

I used to believe my career growth was defined by one thing - performance reviews. Every 6 months, I’d wait for someone else’s evaluation to tell me whether I was doing well or falling short. A single performance review meeting decided how I worked, I contributed, and so much more. By then, I knew that there definitely is a better progress measurement system! Truth to be told, my performance review came too late for me to act on it.

A few months ago, our team hit a strange wall! Everyone was working hard, but we still could not see the kind of progress we expected. I can still remember how frequently we stretched the deadlines. Yet, our team was getting tired of meeting them. Then, we took an initiative to implement the productivity models to increase our team's productivity. Can you guess the outcome? Within months, we were able to reach our goals days before the deadlines.

Our product is built through close teamwork and a strong focus on solving real challenges for our customers. One of the people driving this work is Rait Tuulas, our Head of Product for AI initiatives. Rait joined Scoro as a Product Manager in 2021 and now helps shape our product vision while teaching new skills to our AI-powered companion, ELI. In this Q&A, Rait shares what his days look like as Head of Product, how his role has grown, and what makes Scoro’s Product Engineering culture special.

The more engaged employees you have working for you, the higher your productivity and profitability. So, let us ask you a question: do you think that you have maximum employee engagement in your organization, or do you know how engaged and dedicated your employees are towards their work? Well, most of you answered the former. That’s why you are searching for proven ways to boost worker engagement and haven’t found any that work for you. If so, you are at the right place.

Zulip organized team chat has now been an open-source project for 10 years! It’s incredible how wonderful a group of people this project has brought together — thoughtful, committed to excellence, and excited to teach and to learn. So, THANK YOU to everyone who has contributed to Zulip over the last decade: Most important of all, my wife Alya Abbott has been instrumental to Zulip becoming what it is today.