Teams | Collaboration | Customer Service | Project Management

Workforce Analytics: What It Is, Why It Matters, & How to Get Started

Workforce analytics might sound technical, but it’s actually pretty simple. It is the practice of collecting and analyzing employee data to boost performance, reduce turnover, and optimize your operations. In this guide, you’ll learn what workforce analytics means, why it matters, and how you can use it to improve your workplace. We’ll walk through the biggest benefits, share some real-world examples, and give you tips on how to get started right away.

Performance reviews are broken. Try these 3-step to get more actionable feedback

This article was originally published on Inc. Performance reviews are broken. At many companies, they pack a one-two punch—they're fear-inducing, and they're also time sinks. Management guru Bob Sutton has said that if a typical performance review were a drug, "it wouldn't be approved by the U.S. Food and Drug Administration because it is so ineffective and has so many vile side effects.".

Copilot auto assist: How to create actions for auto assist

In this video, we’ll show you how to create automated actions using Auto Assist, a powerful Copilot feature in Zendesk, that enables you to speed up support and reduce repetitive tasks for your agents. Learn how to: This video is perfect for Zendesk admins, ops leads, or anyone looking to scale AI-driven productivity across their support team. Explore more: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How AI agents are powering the future of customer service | Zendesk

AI agents aren’t just answering questions — they’re transforming the way support teams work. See how resolve complex requests, launch backend actions, and scale high-quality service without sacrificing the human touch. This is the future of customer experience, and it’s already here. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Revolutionize Workplace Productivity with Flowace | Quick Product Tour

Are you struggling with team productivity, time leaks, or accountability? Meet Flowace – your intelligent productivity assistant that helps organizations boost efficiency through automated time tracking, employee insights, and activity analytics. In this short demo, we’ll walk you through how Flowace helps: Track work hours effortlessly Gain actionable productivity insights Improve time utilization across teams Enable silent tracking for transparency without micro-managing Integrate seamlessly with tools like Jira, Slack, HRMS, and more.

The importance of digital accessibility in the workplace

When it comes to workplace digital accessibility, three critical workforce segments are often excluded. Employees with disabilities lack accommodations for visual, auditory, motor, and cognitive impairments. Frontline workers miss critical updates on platforms that aren’t mobile-optimized or require VPNs on corporate devices they don’t regularly use.