Skyscanner engineers find answers 95% faster using HelpDesk+ in Slack
The metasearch engine and travel booker integrates Slack with HelpDesk+ to reduce support response times from two days to two hours.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Customer Story: UNO MINDA saves 10 percent of its workforce time using Zoho Projects
UNO MINDA Group is engaged in manufacturing, development, and sales of diverse auto components for both global & domestic markets. Watch how Zoho Projects has helped their organization in bringing visibility to every stage of their operations. They were looking for a lightweight, easy-to-use tool and easy-to-deploy tool to manage their projects. Zoho Projects fit all their criteria and enhanced the collaboration in their workforce thereby making their project management process simpler.
Customer Case Study Video: IKM Ocean Design
IKM Ocean Design is a supplier for the energy industry and handle energy transport system projects. They are using M-Files for general records management, archiving, and project documenting.
Top University Improves Access With Switch to Vivantio IT Service Management Platform
In late 2019, Wake Forest University (WFU) was faced with a problem. The company providing their service management platform wanted to start charging an additional $30,000 year for new servers. The director of the Physical Security Technology and Deacon One Card office (PSTDOC) decided that perhaps now was a good time to find a new solution and asked administrator David Cowan to head up the search.
Empathy in customer service is more important than ever - here's the roadmap to get there
How Royal Caribbean Group handled high stress on the high seas during the global pandemic.
Nordic Agency Perfectly Blend Operations and Creative with Scoro | Scoro
Aava & Bang is a communications and marketing agency with over 50 employees located in Finland. Founded in 2005, the company mainly focuses on sustainable growth marketing, communications and advertising, and provides coaching and recruitment services for companies establishing new marketing functions within their business.
Interview with new customer Nicola Ray, Founder and CEO at UK-based marketing consultancy Modern | Scoro
Modern has risen above the challenges of the past couple of years to grow significantly. In late 2021 this speedy growth, coupled with the need for its 50 employees to work remotely for most of that time, made it necessary to explore simpler, more effective, and scalable ways to manage their consultancy workflows. Following a careful review of work management systems, Modern opted to work with Scoro, beginning its implementation in January 2022.
Transforming customer service at Intuit and Influx
How top companies are empowering agents and delighting customers with Slack as their digital HQ.
Traction on Demand helps Qumulo to craft faster, friendlier customer experiences
By using Slack integrations with Salesforce, Zendesk and MuleSoft APIs, Qumulo customer success teams save hundreds of hours per year.
UK Consultancy Finds The Central Source Of Truth With Scoro | Scoro
Trust Impact is a UK-based consultancy that helps link impact to the purpose for its range of charity and social impact clients.