Teams | Collaboration | Customer Service | Project Management

How the team behind Kooth collaborates in Slack to align on messaging and deliver real-time online therapeutic support to more than 5 million people.

The pressure to ship quickly is greater than ever before. But for many organizations, including the U.S. Air Force, security and compliance concerns severely limit their ability to quickly adopt and integrate new technologies, putting teams at risk of being locked into approved vendors and missing out on critical innovations. In order break the cycle of slow-moving development, Platform One, the U.S.

Learn how the global sports data company pivoted to simulated reality sports within 14 days and services clients in real time through Slack Connect.

Continuing our series of Geckoboard customer interviews focused on KPIs, goal setting frameworks and dashboards, we speak to Matt Bryant, Customer Service Manager for COBB Tuning. Matt tells us how COBB Tuning maintains a consistently high CSAT score with a large volume of tickets and how their dashboards have kept the team pulling in the right direction throughout the Covid crisis.

The world’s healthcare workers have taken center stage in 2020, due to the Coronavirus pandemic. The work they do to keep patients healthy is tough work — hallmarked by long shifts and lots of information to digest and record. Anyone in the healthcare space will attest to the fact that managing information sits at the center of their work. They need to access patient information, process insurance claims, record new patient information, among tons of other document-related work.

Supporting 250 startups from Brazil, Distrito is an innovation platform that helps startups to succeed and support the digital transformation of Enterprises. Their mission is to uplift startups through a Strong Innovation Ecosystem focused on Community, Leap, Venture, and Data Mining. In order to bond their ever-growing startup community and manage their team of 140 people, implementing a comprehensive communication tool was not only a necessity but also inevitable.

Managing the flow of information within an organization can be a daunting task even for small teams. But for large corporations, creating a communication and collaboration workflow to meet the needs of thousands of users—while meeting their standards for security and compliance—can be a huge challenge. So what does it take to maintain secure communication for tens of thousands of users?

Continuing our series of Geckoboard customer interviews focused on KPIs, goal setting frameworks and dashboards, we speak to Sandeep Jindal, Head of Customer Support at Furlenco. In this post we cover how India’s largest online furniture rental company uses Geckoboard dashboards to monitor their most important Customer Support metrics, what they did to increase CSAT from 75% to 85%, how they’ve been impacted by Covid and much more.

In the first in a series of Geckoboard customer interviews focused on KPIs, goal setting frameworks and dashboards, we speak to Michelle Jaeger (Operations) from Five Doors Network. We’ll cover how Five Doors uses the Keller Williams Four Conversations method to build a highly successful real estate team and how their dashboards allow them to monitor their most important metrics.

As the COVID-19 crisis was escalating in the UK, the National Health Service (NHS) found itself in the midst of a crisis. Some 40% of key NHS healthcare workers had been forced to self-isolate with unconfirmed coronavirus symptoms in their homes, leaving a colossal gap in the workforce at a time when they needed to operate at full capacity. And since the virus was unconfirmed, many of those isolations were completely unnecessary – the result of runny noses from allergies or common cold symptoms.