Teams | Collaboration | Customer Service | Project Management

How Twiga uses Miro to empower Kenya's Mama Mbogas

In Kenya, countless communities rely upon small vendors called Mama Mbogas (which literally means Mama Vegetables) to bring fresh food into their neighborhoods. Mama Mbogas operate small food stands in cities and rural communities and play a vital role in distributing produce from farmers to consumers. Despite their importance, Mama Mbogas have historically faced immense challenges in running their businesses.

How Essense uses Miro to achieve customer excellence

The team at Essense is constantly looking for new ways to help their clients better serve their customers. With the help of Miro, they’ve created two templates for doing just that. The Amsterdam House and Service Blueprint templates are unique, creative ways to give structure to workshops, events, and conversations around the customer experience. It has certainly justified giving Essense the title of Miro Experts.

How a Healthcare MSP uses OneDesk to streamline its workflow

As a managed service provider (MSP), providing a high quality of service is tantamount to the success of the business. The range of services provided by an MSP includes providing support, maintaining equipment, and improving the operations, all with an eye to anticipating future needs and optimizing cost. The relationship between the service provider and its customers is predicated on a contract wherein the service provider commits to providing a particular level of service for a given price point.

How Statwax scales digital strategies: 3 tips for better managing client campaigns with Asana

In the world of digital marketing, if your strategies and campaigns aren’t constantly evolving and growing, you’re bound to get left behind by the competition. At Statwax, we’re trusted by fast-moving clients to pivot strategies on a dime and deploy new tactics in order to stay ahead of the curve.

How Rocket.Chat enabled SeekingAlpha to more than double its Marketplace subscription revenue in 2020

SeekingAlpha is an investing platform where investing experts provide exclusive real-time investing ideas or trading tips on stocks, bonds, commodities, and cryptocurrencies. They empower investors to make informed investing decisions by providing them with access to independent and balanced stock research, fundamental analysis tools, crowdsourced debate, reliable news, and actionable market data.

5 workflow automations for Mattermost that we love at n8n

n8n is a fair-code licensed tool that helps you automate tasks, sync data between various sources, and react to events — all via a visual workflow editor. Our team has been using Mattermost for internal communication since the very beginning, and in time we have developed a ChatOps practice by integrating Mattermost with our workflows. In this article, we present five of our favorite use cases of n8n with Mattermost, for both work productivity and team engagement.

How BrewDog Successfully Delivered a Customer-Centric Approach During Uncertain Times

The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifted overnight, customer teams found themselves rapidly re-evaluating their customer care process. BrewDog, the best-selling craft beer brewery in the UK, found itself in this situation.