Teams | Collaboration | Customer Service | Project Management

While a company’s headcount might grow person-by-person, its functional complexity grows exponentially. In a team of only 10 people, there are over a thousand possible combinations of working relationships; for a team of 15, there are over thirty thousand. But let’s forget the math. After all, we’re not talking about cracking a safe, we’re talking about working with people. And when we work with people, complexity is about more than a numbers game.

In comparing different helpdesk tools and software, there are a number of similarities that start to surface. For one, the concept of a ticketing system overwhelmingly serves as the backbone for such tools. Oftentimes, companies that provide this service focus on building out their helpdesk tool to follow the standard flow of work: a request comes in as a ticket, work begins, and then the work is completed.

StrategiQ is a full-service digital marketing agency with 50 employees spread across multiple locations in the UK. Founded in 2013, they’re helping companies connect business objectives with marketing strategies that deliver measurable results. In 2020 Tyler Webb-Harding, StrategiQ’s Operations Director identified a problem – that the teams’ existing project management tools would not scale with the company’s ambitious growth plans.

For managed service providers (MSP), customer support is absolutely core to their business. Where the various services provided may be the main customer-facing offering, without a supporting team to attend to client needs and answer questions, an MSP is sure to face challenges retaining clients. Empowering your customer support team only further serves your business, and one simple way to do that is by introducing a helpdesk and ticketing system.

Sharpist is on a mission to create a healthier, more self-aware global workforce. CEO and Co-Founder, Hendrik Schriefer, describes Sharpist as “the first platform of its kind bringing your employees a personalized and effective way to learn and grow.” With a network of over 500 internationally certified business coaches, Sharpist provides digital coaching in the form of video, microlearning, and personalized e-learning modules from MIT and other world-renowned experts.

As the top-ranked architecture firm in the United States, Lake | Flato knows there’s more to great buildings than crisp lines and slick designs. Sustainability, collaboration, and inclusion are at the heart of LF’s design philosophy, and they strive to make every project fit organically into its place — which includes the nature and culture around it.

Although large companies generally gain stability in surviving growing pains, they face different challenges in managing their work across a large workforce. It is normal to see such companies divided into different departments, which then are made up of smaller teams. These smaller teams may each have their own lead or manager or, as is often the case, they may share leads or managers with other teams.

Founded at the beginning of 2019, feat. is an award-winning indie advertising & technology marketing agency that has trusted Scoro to power its growth from the very beginning. As a direct result, feat. has been able to exceed its revenue targets, optimize business processes and make fast, data-driven decisions throughout the COVID-19 crisis. feat.