Felix Starzer, Head of Customer Care at Staffbase tells us how he uses dashboards to motivate and inspire his team to provide the best customer service going. The team endeavour to go above and beyond and as a result, always exceed their CSAT goal.
Jesper Rosenkrantz, Head of Support at Capture One talks us through using Geckoboard dashboards to help navigate busier product launch periods and bring visibility to the Support team work throughout the rest of the organization.
When most people think of startup incubators, they probably imagine famous hubs for startups like Silicon Valley, Seattle, and Austin. The small team at INVANTI is trying to change that paradigm and cultivate entrepreneurs from their startup studio in South Bend, Indiana.
Agencies are all about their clients and customers. Providing good service and support is the foundation of the experience of working with an agency. This puts pressure on the agencies to be on top of their work, no matter how many customers they have and how much work is being requested of them. At times, agency work can be chaotic, and so having some solid software and tooling can make a world of difference in terms of management.
Jewelry is meant for special occasions, and often customers want to see and feel the product before making that special purchase. Major players in the jewelry market like Tiffany’s and Cartier started out with purely physical retail stores, before eventually incorporating online identities. That’s why Blue Nile, one of the first companies in the jewelry space to establish an online-first business, has had to work harder than most in making their business a success.
We chatted with Kristian Marquez, Managing Director of Finstrat Management who took us through how he built a business around surfacing and optimizing SaaS metrics. He’s helped scores of clients gain investment, grow their business and better understand their opportunities - all through visualizing important financial metrics.
Find out how this £1 billion business uses Slack to keep its people engaged and productive, whether they’re working from home or the office
