Teams | Collaboration | Customer Service | Project Management

Case Study

Mattermost's QA journey with Rainforest and what we've learned so far

Here at Mattermost, our team of developers and quality assurance analysts are proud of what we build and work hard to ship a quality product on the 16th of each month. However, maintaining our high bar for quality month over month isn’t without its challenges!

How a Network Services Company Uses OneDesk's Portal

Finance aside, the majority of business challenges faced by management teams are deeply rooted in a need to build customers’ trust in the brand or to improve operational efficiency. The concern is well-founded. Businesses will face these challenges regardless of the size, industry, or approach.

How Gluu Managed To Win Large Enterprise Customers With Rocket.Chat

Managing users and passwords for different applications can be a real challenge. especially if you are an enterprise admin. The stakes are high–get it wrong and hackers may compromise your organization. That’s why Gluu has been helping different organizations to centralize digital authentication since 2009. The Gluu Server is the most comprehensive open-source identity platform on the market.

Itero: Scoro's Long-Time Implementation Partner in Latvia

Itero – a digital intelligence agency based in Riga, Latvia – is named after the latin word for organizing and standardizing processes. In that spirit, they offer business software implementation, graphic design, web development, and online marketing services that help their customers increase traffic, improve sales, and boost customer engagement.

How KingHost Reduced Its Email Volume By 70% & Increased Team Efficiency With Rocket.Chat

Being in business for over 13 years, KingHost is a well-known technology provider for website hosting, email marketing, e-commerce hosting, cloud hosting, and marketing automation. Acquired in 2019 by Locaweb, the leader in Latin America for hosting services, communication plays an essential role to maintain market leadership. Let’s dive into their challenges and how Rocket.Chat helped the company to improve increase efficiency in 70%.

Grant Thornton Baltic Improves Time Management with Scoro

Grant Thornton is one of the world’s leading organizations of independent assurance, outsourcing and advisory firms, focused on making a difference to their clients and colleagues, and the communities in which they live and work. In Grant Thornton Baltic, they have more than 260 experienced specialists, 15 local partners and serve more than 2600 clients.

How a German service company used Wire to transform the way they do business

Making collaboration efficient and most importantly mobile isn’t always an easy task for small businesses. With the European GDPR regulation customer contact is now regulated, having a large impact on businesses in the maintenance, repair, service or construction industry. These businesses need to comply to the same regulations as Europe’s largest companies.