How Comensura Managed to Route Tickets to the Right Teams Using Freshdesk

How Comensura Managed to Route Tickets to the Right Teams Using Freshdesk

For Comensura, the ability to quickly route queries from their client base to the right group and agents, and resolve them efficiently, is key to delivering great customer service. Comensura have used Freshdesk to increase their resilience, enable new ways of working and achieve their KPIs.

Amazing Customer Stories is a video series by Freshworks interviewing leading organizations who have adapted their customer service during the Coronavirus crisis.

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