Teams | Collaboration | Customer Service | Project Management

Latest Videos

Efficient Patch Management Lifecycle Enhances Digital Ops| Be Unstoppable with Freshservice + SecPod

As companies evolve to prepare business operations for the VUCA world, cybersecurity remains one of the top priorities. Traditional patching practices are proving to be inadequate for the rapidly expanding needs of businesses today. With more organizations adopting work-from-anywhere mode, patch management is more important than ever to secure employee and customer data. In this talk, Jagsir of SecPod sheds light on how an efficient and fast patch management lifecycle can enhance digital operations as well as improve end-user experience.

Ensure Critical Resources Reach Distributed Workforce | Be Unstoppable with Freshservice + Splashtop

As more organizations adopt distributed work, this shift has introduced a new set of challenges when it comes to delivering IT services and resources employees need, seamlessly and securely, wherever they are. How can businesses ensure that their critical resources can reach users without being restricted by geography? We interviewed Justin to understand from him how remote desktop solutions can enable companies to receive more value from their IT investments.

Empower Your Team with Razor-sharp IT Visibility | Be Unstoppable with Freshservice +Device42

With growing IT infrastructure complexities and new system dependencies coming into play, companies are increasingly looking for powerful solutions that provide them 360° visibility into their on-premise and cloud infrastructure. For our very first interview, we invited Mike to tell us why having a single source of truth for all your IT needs is the key to business continuity and providing an ‘always-on’ IT experience that delights your employees.

What is Freshworks Analytics?

Analytics is built for for every Freshworks Customer. With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a no-code platform built for everyone - you decide which metrics you want to track, how you want to see them and you can do it without having to write even a single line of code. Power-packed features to help with business insights.

How To Grow Your Online Store with Great Reviews

No reviews or negative reviews? Get the answer from Godard Abel, CEO and Co-founder of G2. One of the first things customers look for before making a purchase is authentic reviews from fellow shoppers. In fact, about 95% of customers read reviews before making a purchase. Customer reviews provide social proof, build credibility, influence consumer purchase decisions, and help boost online sales by 18%.

The All-New Report Builder Experience in Freshworks Analytics

Say hello to a more delightful analytics experience. Here’s the host of new feature enhancements that await you: With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a platform built for everyone - you decide which metrics you want to track, how you want to see them and you can do it without having to write even a single line of code.

What Is The Science Of Delight?

According to neuroscientist David Eagleman, your brain isn't a single entity. It is a parliament. And three systems are responsible for delight. In our global live+virtual event Refresh 2021, at Mandalay Bay in Las Vegas, David presented his keynotes on certain aspects of ‘making delight easy’ for customers and employees of various businesses: the science of delight. David explained the decision-making process of the human brain along three intricately intertwined phenomena: evaluation, emotion, and the social context.