According to neuroscientist David Eagleman, your brain isn't a single entity. It is a parliament. And three systems are responsible for delight. In our global live+virtual event Refresh 2021, at Mandalay Bay in Las Vegas, David presented his keynotes on certain aspects of ‘making delight easy’ for customers and employees of various businesses: the science of delight. David explained the decision-making process of the human brain along three intricately intertwined phenomena: evaluation, emotion, and the social context.