Analytics is built for for every Freshworks Customer. With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a no-code platform built for everyone - you decide which metrics you want to track, how you want to see them and you can do it without having to write even a single line of code. Power-packed features to help with business insights.

No reviews or negative reviews? Get the answer from Godard Abel, CEO and Co-founder of G2. One of the first things customers look for before making a purchase is authentic reviews from fellow shoppers. In fact, about 95% of customers read reviews before making a purchase. Customer reviews provide social proof, build credibility, influence consumer purchase decisions, and help boost online sales by 18%.

Say hello to a more delightful analytics experience. Here’s the host of new feature enhancements that await you: With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a platform built for everyone - you decide which metrics you want to track, how you want to see them and you can do it without having to write even a single line of code.

The Neo Admin Center is a centralized console that provides customizable security, user management and billing controls across the Freshworks suite. This video is a deep dive into the capabilities of the module and how it simplifies the core requirements of managing tech stacks that are vital to businesses.

We talk about who we are, what we do, why we're excited, and why you should be too. All this in around two minutes, so do hit play, We hope you like it, it'll really make our day.

According to neuroscientist David Eagleman, your brain isn't a single entity. It is a parliament. And three systems are responsible for delight. In our global live+virtual event Refresh 2021, at Mandalay Bay in Las Vegas, David presented his keynotes on certain aspects of ‘making delight easy’ for customers and employees of various businesses: the science of delight. David explained the decision-making process of the human brain along three intricately intertwined phenomena: evaluation, emotion, and the social context.

“Delighting customers should be easy.” says Girish Mathrubootham, the founder and CEO of Freshworks. In this video, we explain The Art of Easy and how Freshworks does it. To make delight easy for customers, businesses must champion what Girish called ‘the art of easy’: focusing on the customer and employee experience, solving their problems quickly.

We asked our team to about Freshworks and here are the results. Freshworks makes it fast and easy for businesses to delight their customers and employees. For us, delight is not a means to an end, but an end in itself.

Mariano Bañón, Global IT transformation program manager for Webhelp shares his experience of working with Freshservice. Mariano is leading an initiative in Webhelp to simplify IT processes and technology for more than 60.000 employees worldwide. One of the initiatives under the program is to rollout Freshservice across different regions and shared services. In this episode, he will explain how and why Webhelp's IT team made the decision of shifting their IT support strategy, and the challenges they have faced along the way.

For Comensura, the ability to quickly route queries from their client base to the right group and agents, and resolve them efficiently, is key to delivering great customer service. Comensura have used Freshdesk to increase their resilience, enable new ways of working and achieve their KPIs. Amazing Customer Stories is a video series by Freshworks interviewing leading organizations who have adapted their customer service during the Coronavirus crisis.