Colin Shaw talks to Freshworks about how CX statics remain stagnant throughout the industry and why companies should work on changing this instantly. Sharp points, punched with humour and personal stories.Colin Shaw makes for an entertaining and educational listen.

Martin Hill-Wilson the CX and AI engagement strategist talks to Sairam Krishnan from Freshworks about omni-channel engagement and how it effects the overall customer experience in an enterprise.

Looking back at the funfilled year that 2018 was for Freshworks!

Girish Mathrubootham, CEO, Freshworks talks about the future of customer engagement, the AI wave in the SaaS world, and Freddy - Freshworks’ new omnibot, while presenting his keynote address at Refresh ‘18, Freshworks’ first user conference held in New York.

Our first client is from Australia and that makes this region very special for us. Sreelesh Pillai, GM of Freshworks Australia shares a few important takeaways from Refresh 18 and talks about customer expectations in Australia.

Our CEO and Founder, Girish Mathrubootham, shares the story of Freshworks and his advice for startups at the Refresh:CX conference in Sydney.

The last part of the interview we had with the #BFSI industry leaders is here. Watch out for a few interesting takes on #AI.

It has been an exhilarating week for us with the launch of Freshworks 360 and the $100 million ARR milestone. Here's an exclusive – Our CMO David Thompson interviews our CEO Girish Mathrubootham on the excitement and story behind Freshworks 360.

Here's what industry leaders foresee as the future of Customer Experience in BFSI

Check out the video where BFSI leaders answer to what Customer Experience means to them.