Teams | Collaboration | Customer Service | Project Management

The Power of Culture (Happy Employees = Happy Customers) by Girish Mathrubootham, CEO, Freshworks

Jul 19, 2021 By Freshworks In Freshworks
In the first episode of Fresh Insights, Girish Mathrubootham (Founder and CEO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) discuss building and expanding a global organization to delight and serve businesses of all sizes better. About Fresh Insights: Fresh Insights is a video series that dives deep into the latest thinking from the Freshworks leadership team. Watch to learn more about their perspectives on company culture, product development, go-to-market strategies, and customer experience.
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Freshworks Huddle 2021 Highlights

Jun 3, 2021 By Freshworks In Freshworks
We kick-started with making sure that you get the most out of the Huddle, walking you through the recent highlights, and sharing things we have in store for 2021. Host: Satwik Hebbar, Director of Engineering, Freshworks Freshworks Huddle is a developer event to provide our developer community with the appropriate knowledge of app development guidelines and support them to continue building best-in-class apps, and to clarify queries about building apps on the Freshworks developer platform.
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How To Emotionally Connect With Your Customers

Apr 5, 2021 By Freshworks In Freshworks
With the ever-changing consumer behaviour and uncertain situations, it is very difficult for today's businesses to function without caring about their customers. But caring is not enough, you need to build an emotional connection with them. Simon Johnson, General Manager, UK & I, Freshworks and CX Rockstar James Dodkins in this LinkedIn live discuss what it takes to emotionally connect with your customers.
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Deliver the best omnichannel customer service with Freshdesk

Dec 3, 2020 By Freshworks In Freshworks
Freshdesk is a customer service and engagement platform that brings people and bots together to delight customers at every touchpoint across all channels. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver better self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics. Freshdesk is used by 40,000 businesses across the globe to make customer service their competitive advantage.
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Journey of Dreams | 10 Years of Freshworks

Nov 30, 2020 By Freshworks In Freshworks
Ten years ago we started this company on a dream. We dreamt of building a world-class software that would revolutionize the way we think about customer engagement. Along the line, we also had another dream. To build a company that is loved by its people, to build a company where people can find their purpose and their passion. This has been a dream worth dreaming, this has truly been a dream where all of us have come together and found our purpose, our passion, and our dreams coming together.
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Why Startups Will Rise Against All Odds | Girish Mathrubootham | Against All Odds Startup Summit

Aug 31, 2020 By Freshworks In Freshworks
Startups go through several near-death experiences in their lifetime. Success is not a given and the odds are against us. In this talk, Girish Mathrubootham, the founder and CEO of Freshworks Inc will share the odds that Freshworks tackled on its way to becoming a $3.5 billion company with 200,000 customers worldwide.
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