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How to facilitate an OKR planning workshop

Suppose you work for an organization or corporation. At least once in your professional life, you might experience a lack of leadership or direction (unless you’re very lucky). The problem with a lack of guidance is that when we can’t see the big picture or understand the value of our work, we feel demotivated, frustrated, and eventually leave.

Aligning sales and customer service: How and why

Sales and customer service should be a natural fit. Both teams work to create successful customer interactions and move the company forward. It stands to reason that they should easily support one another—unfortunately, that’s rarely the case. Because sales and customer service (CS) teams are focused on different metrics, they rarely interact with each other. Sales teams, for instance, key in on sales metrics like win rates, while CS keeps an eye on tickets closed and CSAT.

How To Scale A Consulting Business (2022 Guide)

Do you know how to scale a consulting business? In this short guide, we are going to break down all you need to know about how to scale a consulting business. If you’re actively exploring ways to take your consulting business to the next level and want to accelerate growth, this is the perfect guide for you. We want to provide practical advice that can be easily implemented.

How to Use Milestones to Track Progress (An Experts Take)

Milestones are a core part of a businesses workflow and are very important for tracking progress throughout different initiatives that a team, group, or individual may be working on. As a wise product manager once said what gets measured ends up getting improved and what better way keep track of your work than with document milestones on a project gantt chart.

What You Should Know about ITSM Service Desk Software

The processes demonstrated by this software promote maximum business values through the efficiency of IT services. ITSM service desk software also helps accomplish daily activities, especially in the information technology sector of the company. Through the help of this software, the IT team effectively manages all the services in their departments.

How to run a Project Kickoff Meeting

How do ideas turn into actions? We often believe when people have brilliant ideas, it is as if a lightning bolt struck them somehow. This romanticized image of innovation couldn’t be farther from the truth. The reality is that innovative ideas come from collaboration, a key factor to manage any project successfully. Think about how Steve Jobs started Apple, now one of the biggest tech companies globally, with Steve Wozniak as a partner. Or, moving away from tech, how two scientists, Dr.

How to Reduce Absenteeism at Your Workplace: 13 Proven Tips

Employee absenteeism refers to employees being frequently absent from work without any justified reason or prior discussion with their manager. It doesn’t count paid time off or justified absences like maternity leave. Excessive absenteeism can hurt your company’s bottom line and result in lost productivity, time, and poor employee morale. To ensure your employees follow the proper procedures and inform beforehand, you need to clearly understand the main causes of absenteeism.

The 7-step project closure checklist to end on a high note

Starting a project is easy. Set your objectives, create a plan, and execute. But what about project closure? Too often, projects are never formally put to bed. They’re just “sort-of” closed. Small issues are left unresolved, which can come up later as big problems. Don’t worry. We’re not going to let that happen to you. Keep reading to get our 7-step checklist for closing a project the right way (and impressing your boss while you’re at it).