A virtual contact center is one in which agents respond to incoming phone calls, emails, social media requests and other customer service tickets remotely, not from a centralized location. This is a change from more traditional, brick-and-mortar call centers in which agents work from the same location. While traditional, brick-and-mortar call centers used to be prevalent, increasingly companies are turning to virtual contact centers.
It would be an understatement to say a lot has changed over the last couple of years. But as well as bringing challenges, these changes have created a great many opportunities for improvement. We’ve had to adapt and evolve our project management processes and how we work together as a team, wherever we are. Now we’ve settled into our new normal, it’s the perfect time to look ahead to 2022, the trends that are likely to emerge, and how they will affect our projects.
Traditional attendance systems like paper or spreadsheet-based attendance templates can be time-consuming and prone to human error. Instead, it’s best to use a daily attendance app. Along with attendance tracking functionality, they offer several advanced features like time tracking, shift scheduling, and more. But with hundreds of tools available today, which one is the best for you? Let’s find out.
Timekeeping is essential for companies to accurately pay their hourly employees and stay compliant with labor law regulations. However, using paper timesheets like a Google Sheet or Excel spreadsheet, PDF, or MS Word docs to manually record work hours is time-consuming. To make the process a little easier, you can use a payroll timesheet template customized for the payment cycle in your company.
A sales letter is an important tool for shaping the way your customers think of you. The more deliberate you are with writing a strong sales letter, the more conversions you’ll get as a result. In this guide, we’ll discuss the key components of a dynamic sales letter, share a sales letter example, and provide useful tips on how to write a sales letter.
ClickUp is a project management software that allows you to organize projects, set goals, track progress, and more. In short, you can efficiently manage all your projects from a single place. It also offers native time tracking functionality – an essential tool for most organizations today. However, is ClickUp time tracking enough to bring the best out of your business? Let’s find out. In this article, we’ll discuss how ClickUp time tracking works and its limitations.
As one of the leading enterprise collaboration software globally, Microsoft Teams helps remote workers come together and stay productive. But while IT already has tools to monitor Teams call quality metrics, the pandemic shifted the organizational landscape with all of us working remotely from home. Or at least work in a hybrid way! So what does that mean for Teams monitoring now? The shift necessitates a newer Microsoft Teams monitoring strategy approach that combines synthetics with real user monitoring (RUM) to get a complete seamless digital experience.
The customer may not always be right, but customer feedback is always valuable. Organizations have understood the value of customer feedback long before the advent of the internet, which of course has made surveying customers far easier. Indeed, if it’s worth mailing survey ballots to customers, surely you should consider doing it over the internet as well.
Doesn't the quote "Teamwork makes the Dream Work" sound euphoric? Let's break down the terms and talk about both 'Teamwork’ and ‘Dream Work' individually for a while.
Discover how you can use employee tracking software to boost employee well-being and make your teams work better together.
