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The Top 11 Zendesk Alternatives

Today, providing strong customer service is key – according to Zendesk’s CX Trends 2022 report, 72% of business leaders say that their organization views customer service as a critical business priority. Moreover, customers today are engaging more with service teams, with support requests – ranging from technical questions to assistance with a return – up 14%, in comparison to last year.

Employee Self-Evaluation: What HR Managers Need to Know

Employee self-evaluation is a process where employees assess their job performance and abilities. It can be a very useful tool for HR managers, as it allows them to get feedback from employees directly. There are many advantages to employee self-evaluation, such as giving employees a sense of ownership and responsibility for their work. However, some key disadvantages should be considered before implementing this process in your organization.

Four Benefits of Online Help Chat Software

Benefits of Online Help Chat Software: Businesses love to improve their processes while assisting their customers. You may wonder how you can help those people while also giving your employees more tools to work with. With this in mind, your business could utilize live help chat software and reach out to more of your buyers. If you feel hesitant to use such software, you should check out these four points to understand how Online help chat software can benefit your business.

Ecommerce Project Management: 5 Tips for Success

eCommerce is a beautiful thing. Less than three decades ago, if you told someone they could make money from the comfort of their own home using nothing more than a computer, they’d probably think you were crazy. And “making money from a computer” is really just the tip of the iceberg. You can generate cash, make enough of it to support yourself and your family, and even become genuinely wealthy through eCommerce.

What is a customer service specialist?

A customer service specialist is one of the people a customer will interact with when they make a purchase of a product or service from a company. The role requires many skills, but perhaps the most important are interpersonal skills and a thorough knowledge of the company’s customer care policies. In this article, we’ll look at what customer service and customer experience are, how they interact, and then go into more detail about the typical tasks of a customer service specialist.

Top 12 ProofHub Alternatives 2021 - Apploye

Check the best suggestions for alternatives to ProofHub. Apploye, Quire, todo.vu, GoodDay, MeisterTask, ClickUp, Wrike, monday.com, Scoro, Avaza, Teamwork. It is time to learn about and evaluate one more popular app's alternatives, and that app is ProofHub alternatives. ProofHub has unquestionably gained recognition and credibility as one of the most useful and user-friendly project and team management platforms available.

The Best 12 Paymo Alternatives in 2022 - Apploye

The top 12 Paymo alternatives. Among them check for Apploye for its prominent features and reasonable price. Paymo is a top-class team management, time tracking, scheduling, and project management tool that helps many organizations to build their business successfully. Of course, it is very prominent in its field, but it has some flaws that may lead you to search for alternatives.

How AI is Radically Transforming Information Management

Over the last decade, virtually all industries have been altered and improved by the growth of artificial intelligence. However, one area that has changed radically, but many might not think of, has been the document management ecosystem. Information-rich tasks have benefited from AI enormously, particularly in terms of knowledge management, business process management, security, and compliance.

All About ITOPS: IT Operations Roles & Responsibilities

IT Operations or ITOps have long been a key part of IT service management (ITSM) for organizations. It has played and continues to play an important role in maintaining organizations’ IT infrastructure up and running and making IT available to all employees. Unlike the service desk which directly communicates with the employees, the activities of ITOps rarely involve direct contact with the users they serve.