It should come as no surprise that cloud-based ITSM solutions have become so popular. As we’ve explored in our comparative piece: they are easily deployable, they tend to be less costly as an upfront investment and they are highly customizable to fit different IT infrastructures and team functions when compared to their on-site equivalent.

If you work on projects or manage a team that does, you know how quickly a project can start to spiral. Without a proper project management workflow in place, things start to get tricky. One of the most common threats to a project's success happens when contributors don't have clarity about what needs to happen, who needs to do it, and the order everything should be completed. This kind of dysfunction has serious cost implications.

As more and more companies are embracing remote working, there’s been a recent resurgence in the use of employee monitoring software. Large and small companies suddenly realize that they need to find out exactly what their employees are up to on their system during work hours and how they contribute to the betterment of the business.

How often do you hear about employees who don’t perform their jobs properly? The truth is, most of the time, it isn’t their fault. The problem is that they might not even realize what they should be doing. They just need directions to excel in their roles or do their jobs well. What can be done to provide them with directions from time to time? The answer is employee training programs. Employee training programs are essential for companies looking to increase productivity and reduce costs.

Strengthening your organization's operational framework guarantees that your operational processes run smoothly. By fostering a culture of continuous improvement, standardizing procedures, and leveraging tools like Employee software monitoring, your business can strengthen its competitive advantage.

Historically IT asset management (ITAM) is the practice that was forgotten about by IT service management (ITSM) practitioners because it wasn’t considered a “core” ITIL process. This changed with the publication of ITIL 4, and now ITAM sits firmly in the ITIL management practice section of the service value stream. Done well, ITAM can help organizations to manage, control and support their IT services.

Life is a series of changes. It can be exciting, new, and full of possibilities—or it can be scary, uncomfortable, and unknown. Change can have both good and bad consequences for organizations. How an organization handles change will determine its success or failure. This blog post will discuss the impact change management has on organizations. We will look at the benefits and challenges of change management, and provide tips on successfully navigating through changes in your organization!

Standardize your workplace by designing, implementing, and executing standard operating procedures (SOPs). Leverage pre -tools like employee tracking software or other tracking and monitoring software to design your SOPs and ensure that they are always based on the best known way of executing the task.

Businesses always want to provide the best customer service possible. To do that, they need the best customer service software to decrease response time and resolve customer inquiries effectively. However, organizations sometimes face challenges while acquiring and setting up customer service systems. They want a tool tailored to their needs that supports various customer service channels, and that allows them to control their own data. These criteria is met with open source customer service software.

Coffee could be killing your productivity. As former Googlers say, relying on your morning cup of Joe is likely to worsen your work rate. But there’s also one thing that can actually boost your output – not undermine it. I’m talking about productivity tools. They save our time, effort and money – even if we indulge ourselves in a cup of coffee once in while. So let’s talk about productivity software. At Chanty we are keen on exploring digital tools.