Strengthening your organization's operational framework guarantees that your operational processes run smoothly. By fostering a culture of continuous improvement, standardizing procedures, and leveraging tools like Employee software monitoring, your business can strengthen its competitive advantage.

Disorganization in the workplace can have a disastrous effect on our psyche, perpetuating further disorganization which heavily affects productivity, employee well-being, customer relationships, and profits. By utilizing BPM and other tools like employee screenshot monitoring or productivity monitoring software, companies can ensure that all their business processes are streamlined for maximum efficiency.

If you’re an asset manager or an application administrator, you must have had - or are about to have - a lot of work since there’s a new Chrome zero-day vulnerability in the wild. Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well.

Open source helpdesk is software that offers a ticket management system. Built on open source technology, it is a great solution for offering efficient customer support. There is many helpdesk software on the market, like Zendesk, Freshdesk, or Zoho Desk. However, people have lately been looking for open source helpdesk alternatives to these solutions. Why? Because open source software has several advantages over proprietary software.

Becoming a successful CEO at a client services company doesn't just happen overnight. It can be easy to overlook the hard work, failure, and sometimes even loneliness that comes with the territory. You might assume people in these positions are simply naturals who were born to take on these types of high-pressure roles. But in reality, it can be a tough hill to climb. So what is it that all client services CEOs have in common that helps them reach that next level of success?

“The best support ticket is the one that’s never created,” noted 1 Zendesk’s Elaine Atwell. There are times when help is needed, yet some things are easier to simply do by oneself, on one’s own terms. Plus, there also comes the self-satisfaction of striking a complex task off a list (I managed to fill out my tax forms)!

As a project manager or leader, helping your teams achieve better results and work more efficiently is key. A good set of goals is one of the best tools for motivating teams and keeping them on track. And crafting goals end up being a significant part of project management. A good project management plan will include some high-level goals for the project, and every level deeper into project execution typically contains its own more specific goals. The only problem? Writing good goals is hard.

Coffee could be killing your productivity. As former Googlers say, relying on your morning cup of Joe is likely to worsen your work rate. But there’s also one thing that can actually boost your output – not undermine it. I’m talking about productivity tools. They save our time, effort and money – even if we indulge ourselves in a cup of coffee once in while. So let’s talk about productivity software. At Chanty we are keen on exploring digital tools.

Over the past couple of years, the pandemic – and numerous lockdowns – have significantly reshaped the way we work. Now, as many of us return to the office once more, employers must continue to focus on the mental wellbeing of their employees. There’s been much discussion recently about the Great Resignation – the large number of employees leaving, or considering leaving, their jobs.

With the rapid digital transformation of enterprises, the role of robust IT service and ITSM in keeping businesses processes running smoothly is paramount. They’re necessary to keep the organization online and to make sure that digital processes create the best customer and employee experience. With more organizations going into completely remote or hybrid modes of work, the service desk has to adapt to provide robust IT to employees and empower them to carry out their jobs.