When managing a team, the first thing to get straight is that what's valid for individual assignments is also applicable for group projects. In other words, you will have to define the objectives, understand the tasks, and proceed with setting clear expectations. That said, in group work, you will have to face other complexities. Whether it is for a student project or handling a team in the office, you can try to implement the following practices to ensure the best outcome.

If the last two years have taught us anything, it’s that remote work is here to stay. The global pandemic has shifted the way organizations and teams work, as well as the way we all communicate with one another. For many teams, email is the go-to tool for managing and imparting information. But, this method is linear and inefficient. And dare we say…slightly archaic.

Whether the end-users you serve are from within your company, or whether they are external clients, OneDesk will work for you. However, you will need to configure OneDesk in slightly different ways to achieve the best workflow. This article will tell you what quick settings to make to fine-tune your setup for serving internal vs. external end-users.

As HR pivots towards a more strategic position and COVID continues to disrupt our way of working, the industry for workforce management solutions is booming. Discover 8 enterprise-level workforce management solutions that help fuse workforce planning with business strategy - including the best employee tracking app on the market!

As companies return to the office, finalising plans for remote work or a hybrid approach, there is an opportunity to gather data on productivity and employee behaviour to make more informed decisions around people, processes and technology.

G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded with 6 badges for the Spring of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).

Everyone in an organisation needs to know what it takes to keep customers happy. According to research published in Forbes, 59% of companies with a CEO who is focused on customer XP report higher revenue growth, compared to companies without a customer-focused CEO. The customer-focused culture is led from the top and should be observed and adhered to company-wide. In a fast-changing world during a global pandemic, priorities are changing.

Discover how many social channels brands should be using, and which ones are likely to deliver the best results. To determine effective multi-channel planning for content and promotions, we will look at the vast array of channels, how to determine if they are appropriate and how an audit might reveal surprising results. will also look at the major platforms and sketch out a broad understanding of which industries they best serve.

When you go from managing a team of in-house employees to managing an entire external workforce, it can be tough to keep up. You have to worry about payroll, benefits, scheduling and more. The best way to manage your external workforce is by automating as much of the process as possible with HR workflow automation solutions. Here are 20 tips for automating your external workforce management.

“Best” is relative when you’re dealing with humans. The most-effective approach is the one that allows for flexibility.