Teams | Collaboration | Customer Service | Project Management

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Sales development representative: SDR sales role guide

If you’re reading this, you probably have a solid idea of what’s required for a strong sales team: The question is: which members of your team are handling all of this? If you expect your sales representatives to handle this avalanche of logistics while also closing deals, you’re setting yourself up for some seriously burned-out teams and major issues with efficiency. The secret to a successful modern sales team isn’t the closers—it’s the people behind the scenes.

How to Improve Your Day-To-Day Email Productivity With These Simple Tips and Tools

99% of email users check their inbox every day. Some check it as many as 20 times a day, which means they’re probably not focusing on other, more important tasks. If you think your inbox has been ruling over your life, it’s time to break the shackles with these 17 email productivity tips. I also mention some extremely useful tools I’ve discovered over the years. So let’s dive right into a sea of emails and try to stay afloat.

How To Track and Manage Employee OKRs

Supporting your employees nowadays is crucial to the business. Helping them meet work goals and objectives can provide better work satisfaction and ultimately benefit the business in its general success. Tracking and managing employee OKRs is a great way to see visible improvements for all your staff members. Every employee plays a key role in the organization, from those who sit on your reception desk to your managing directors.

Why Brands Need a Messaging-First Approach to Customer Service

The last two years have proven that customer-first businesses must be flexible to thrive. That means meeting customers where they are—and where they haven’t been able to be. How do you, as a business, satisfy the human need for social interaction amid physical distancing? How do you nurture brand loyalty when you can’t work off of facial cues? And—keeping your ultimate goal in mind—how do you convert interactions into sales and ensure a good experience remotely?

Agent Delight is Just as Important as Customer Delight

Although most agents enjoy solving customer problems, the pandemic has put them under a new kind of pressure. Mix frustrated customers, soaring query volumes, budget cuts, and new remote work setups, and you’ve got a recipe for burnout. In 2022, many businesses recognize the importance of workplace mental health, and are taking steps to ensure the well-being of their teams.

The definitive guide to creative project management

Project management is the ultimate tool for disproving all the worst stereotypes about creative teams. It helps us to be immaculately organized. It makes our work more quantifiable. The reality is that many creative people are great organizers and communicators and can work in simpatico with non-creative clients. But project management goes further by systemically enabling a clear and organized approach to work.