Standardize your workplace by designing, implementing, and executing standard operating procedures (SOPs). Leverage pre -tools like employee tracking software or other tracking and monitoring software to design your SOPs and ensure that they are always based on the best known way of executing the task.

Businesses always want to provide the best customer service possible. To do that, they need the best customer service software to decrease response time and resolve customer inquiries effectively. However, organizations sometimes face challenges while acquiring and setting up customer service systems. They want a tool tailored to their needs that supports various customer service channels, and that allows them to control their own data. These criteria is met with open source customer service software.

Coffee could be killing your productivity. As former Googlers say, relying on your morning cup of Joe is likely to worsen your work rate. But there’s also one thing that can actually boost your output – not undermine it. I’m talking about productivity tools. They save our time, effort and money – even if we indulge ourselves in a cup of coffee once in while. So let’s talk about productivity software. At Chanty we are keen on exploring digital tools.

Over the past couple of years, the pandemic – and numerous lockdowns – have significantly reshaped the way we work. Now, as many of us return to the office once more, employers must continue to focus on the mental wellbeing of their employees. There’s been much discussion recently about the Great Resignation – the large number of employees leaving, or considering leaving, their jobs.

With the rapid digital transformation of enterprises, the role of robust IT service and ITSM in keeping businesses processes running smoothly is paramount. They’re necessary to keep the organization online and to make sure that digital processes create the best customer and employee experience. With more organizations going into completely remote or hybrid modes of work, the service desk has to adapt to provide robust IT to employees and empower them to carry out their jobs.

There is more to running a successful business than just turning a profit and making the numbers work. A positive work environment is a key indicator of a great business that encourages its employees to thrive and succeed. Workplace culture is all around us and truly defines the environment that employees work in. It can be described as the personality and character of a company or organisation, so every business has its own culture.

Disorganization in the workplace can have a disastrous effect on our psyche, perpetuating further disorganization which heavily affects productivity, employee well-being, customer relationships, and profits. By utilizing BPM and other tools like employee screenshot monitoring or productivity monitoring software, companies can ensure that all their business processes are streamlined for maximum efficiency.

If you’re an asset manager or an application administrator, you must have had - or are about to have - a lot of work since there’s a new Chrome zero-day vulnerability in the wild. Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well.

Open source helpdesk is software that offers a ticket management system. Built on open source technology, it is a great solution for offering efficient customer support. There is many helpdesk software on the market, like Zendesk, Freshdesk, or Zoho Desk. However, people have lately been looking for open source helpdesk alternatives to these solutions. Why? Because open source software has several advantages over proprietary software.

Becoming a successful CEO at a client services company doesn't just happen overnight. It can be easy to overlook the hard work, failure, and sometimes even loneliness that comes with the territory. You might assume people in these positions are simply naturals who were born to take on these types of high-pressure roles. But in reality, it can be a tough hill to climb. So what is it that all client services CEOs have in common that helps them reach that next level of success?