From booking rep appointments to even boosting your ecommerce conversion rate, sales calls can massively impact the success of your business, which is why it’s so important to know how to measure sales productivity by the success of your calls. When the discussion of sales calls comes up, many people instantly think of cold calling (phoning prospective customers before they express any kind of interest in your product or service).

Conducting an impactful customer service performance review sets the stage not just for the evaluation and growth of your team members but can also identify larger trends within your support strategy. However, many pieces make up an individual’s customer support career development, and it can get difficult to track them regularly. You’ve got performance metrics to pay attention to, career growth, and paths of interest for your customer service representatives.

The process of looking for a suitable software to work with doesn’t involve its functionalities and integrations alone. It’s not limited to your company and your own needs, either. Finding a tool that does everything you want is the ultimate goal, but if the layout is confusing or if the learning curve is too steep, the dream can rapidly become a nightmare. For that reason, besides features and needs, you should also focus on the laws of UX.

When your team has different approaches to work-life balance, you’ll need a few tricks up your sleeve that satisfy both groups.

Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the laptops, printers, and other hardware used by the employees. This is where a detailed hardware inventory of IT assets becomes useful. A hardware inventory can help you keep track of all devices and equipment owned or used by your organization.

Are you meeting, exceeding, or falling short of your stakeholders’ expectations? Because how you manage relationships between colleagues and collaborators matters. And your approach to stakeholder management does too. It’s no surprise that manager engagement drops as your team size and workload increase. If you’re juggling multiple projects, the struggle gets amplified. Meanwhile, the rise of remote work and cross-team collaboration forces teams to move and make decisions ASAP.

The term “work from home” isn’t something new. Yet, it has come under highlight as the coronavirus pandemic kept billions homebound. Now, as vaccines kick in, companies find themselves experimenting with various options, including the hybrid work model. Even before the pandemic, various businesses find new challenges arising this century. Some examples include technology disruptors forcing companies to rework entire business models and the increasing risk of data theft.

Planning corporate travel can be one of the most stressful aspects of any business trip. It’s incredibly easy to overlook little details that might come back to bite you during your time away from home or office. According to Reportlinker, the global market for business travel is all set to rise up to USD 829.5 billion by 2027.

Imagine opening your Netflix account and seeing four independent Turkish television shows, an advertisement for a German horror movie, and three movies you’ve already seen, but didn’t really like. Not very helpful, right? Fortunately, Netflix has customized their product to offer personalized recommendations in a way that will please their users, and keep them coming back for more.

As the months of remote work add up, it’s becoming increasingly difficult to partake in the virtual coffee dates and happy hours we relied on in the early days of the pandemic. Zoom fatigue is setting in, and it often feels better to simply opt out of the activities that aren’t required. Of course, we all need to make choices about how we spend our energy right now.