“The best support ticket is the one that’s never created,” noted 1 Zendesk’s Elaine Atwell. There are times when help is needed, yet some things are easier to simply do by oneself, on one’s own terms. Plus, there also comes the self-satisfaction of striking a complex task off a list (I managed to fill out my tax forms)!
As a project manager or leader, helping your teams achieve better results and work more efficiently is key. A good set of goals is one of the best tools for motivating teams and keeping them on track. And crafting goals end up being a significant part of project management. A good project management plan will include some high-level goals for the project, and every level deeper into project execution typically contains its own more specific goals. The only problem? Writing good goals is hard.
Software that adapts to changing business requirements will always stay relevant. A great project management tool helps teams stay organized and complete work on time. It optimizes processes that are otherwise inefficient so that team members can stay productive. With remote work, project management tools have become essential to maintaining open communication with stakeholders.
Goal setting is critical for effective product development and management. Through setting goals you can establish a clear direction and
Focusing on intangible assets and creating KPIs to measure and manage key value drivers is more important than ever. Companies must strengthen these assets to ensure adaptability and resilience in the face of constant economic and cultural shifts. Find out how to develop intangible KPIs and leverage analytics and BI tools like software for employee monitoring to support them.
As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer service experience right has never been more important for retailers. Those that are ahead of the CX curve have their fingers on the pulse when it comes to the latest trends and technologies—they’re reaping the rewards, too. In fact, 66% of companies agree that there’s a direct link between customer service and business performance.
In a recent study commissioned by Zendesk, just 39% of customer service agents said they were confident they could respond to customers in a conversational, convenient way. And only 32% said they could effectively manage and monitor customer requests during the working day. Both of these findings reveal powerful truths. Customer service staff often feel overwhelmed, particularly when they have to respond to everything quickly.
We are forever being reminded that retaining existing customers is more cost-effective than going out and proactively trying to attract new customers. But at the same time, we are told that new customers are the lifeblood of any successful enterprise. So which is it?
Jira is one of the flagship products in the Atlassian stack. And it’s super popular. Atlassian adoption is going up in companies around the world – and more users than ever are going beyond the standard functionality that Jira offers. Custom Atlassian tools give admins more control – and with Jira, opportunities for admins to enhance the way their organisations work on the platform are always present.
We’re excited to announce the release of Zulip Server 5.0, containing hundreds of new features and bug fixes! Zulip is an open-source team collaboration tool with unique topic-based threading that is ideal for both live and asynchronous conversations. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day. Zulip’s 100% open-source software is available as a managed cloud service or a self-hosted solution.
