Teams | Collaboration | Customer Service | Project Management

Meet Employee Service AI Agents: Automate legal data requests | Zendesk

Discover how Employee Service AI Agents go beyond answering questions to get the work done. In this video, see how an AI agent handles a personal data request by: Learn how legal teams can easily build these workflows using natural language in Advanced Action Flows and connect them to Employee Service AI Agents. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Timesheet Approval Process: Who Approves, By When, and What It Means

The timesheet approval process is the set of steps between an employee recording hours and those hours reaching payroll: submission, review, correction, approval and period close. The deadline is not chosen, it is counted backwards from pay date. The review is not a matter of diligence, it is a matter of how many hours the approver has.

Contractor Time Tracking: What to Track and What It Means

Contractor time tracking records hours against work rather than against a schedule. The distinction matters beyond bookkeeping: the IRS asks whether a business controls “or has the right to control what the worker does and how the worker does his or her job,” so a system that sets a contractor’s hours is itself a factor. And the rate at which a contractor stops being cheaper than an employee is $53.01, not the $32.82 an employee earns. > This is not legal or tax advice.

Paid Hours Vs Billed Hours: Where BPO Margin Quietly Leaks

Say an agent works a 9-hour shift. You pay for all 9 hours. But you can bill the client for only 7. Those 2 hours are a cost you never get back. Now picture that across every agent and every shift. That’s where BPO margin quietly leaks. Most teams don’t spot it until month-end, when the numbers don’t add up. It doesn’t have to stay hidden. With Workstatus, you can match each paid shift to the right client account as the work happens.

How to Use Rovo with GitHub: 5 AI Workflows for Pull Requests and Releases

Rovo connects GitHub to Jira and Confluence through the Teamwork Graph, so you can ask it which pull requests to review first, what's blocking a release, what shipped this week, and which pull requests are ready to merge. In this video, you'll see five ways engineering teams use Rovo with GitHub to cut context-switching and find answers that would normally mean checking every repository, Jira board, and release doc.

How to monitor employees working from home (without losing their trust)

November 2, 2026 Quick overview: To monitor employees working from home without losing their trust, set expectations and capture only the data each role needs. Then let employees see the same data you do. Time Doctor, used by 10,000+ distributed teams, shows the time, tasks, and tools behind each workday as it happens. This guide covers six steps: expectations, what to capture, one live view, results, check-ins, and well-being.

How to Discard Idle Time Automatically in Apploye

Learn how to discard idle time automatically in Apploye, so idle minutes come off tracked time without anyone having to review them. Go to Settings → Activity → Idle time, choose when time counts as idle, and pick Discard automatically. You can also give individual members their own idle settings.

GPS Time Clock for Employees: Accuracy, Geofencing, and the Law

A GPS time clock records a location alongside each clock-in and clock-out, so a timesheet carries where the work started as well as when. It answers the attendance question for field crews that a desk time clock cannot. It does not provide continuous proof of presence: the accuracy figures in circulation measure the satellite signal rather than a phone, and a geofence confirms position at the moment of a fix rather than detecting the moment someone leaves. > This is not legal advice.

DCAA Timekeeping Requirements: What the Regulations Actually Say

The Defense Contract Audit Agency issues no timekeeping regulation. The requirements come from the contract: DFARS 252.242-7006(c)(9) and (c)(10) require a timekeeping system that identifies labor by cost objective and a labor distribution system that charges direct and indirect labor correctly. Everything else called a “DCAA requirement” is audit practice derived from those two criteria and from the FAR cost principles.