Teams | Collaboration | Customer Service | Project Management

Liam Martin & Nick Sinclair discuss the transformative impact of artificial intelligence on the accounting industry. While some fear job losses, they foresee an evolution where roles are elevated with a greater emphasis on soft skills like communication and customer service. Nick underscores TOA Global's approach: training accountants to harness AI tools developed by others, instead of competing against them.

Learn more about the latest Jira Work Management updates in our Monthly Minute. Get more insights as an admin on Jira Work Management Premium, try out three new nonprofit templates, and get the latest news about Advanced Roadmaps. Jira Work Management makes it easy for business teams to collaborate, align, and deliver work, all in one place.

🌃 Business leaders gathered in New York's Chelsea neighborhood to witness the latest #ZendeskAI advancements, including new #generativeAI capabilities and what it means for customer experience, employee experience, and data security. ✨ AI leaders @AKMofficial and @kozyrkov joined the Zendesk team onstage to unveil the latest in the AI space. Zendesk makes customer service better.

Welcome to the October edition of What’s New in Asana. First, designate what percentage of a person’s total bandwidth should be allocated to a certain task in Workload. Next, get a bird ' s-eye view of complex projects that require a comparison of original plans against real-time progress with Gantt view. Finally, use the dynamic “Me” filter to give each team member a personalized view of their tasks in a project.

Information technology leaders are responsible for keeping systems up to date and managing security issues amid shifting priorities due to rapid changes in technology. According to a global survey of 1,200 IT leaders, high competition, mounting customer expectations, and new AI tools are all contributing to changing priorities. We published our research in a report detailing the three top areas IT leaders are prioritizing along with strategic recommendations on how to realize these changes in order to stay ahead.

A Macro rule is a task setting with which you can configure a set of criteria and update multiple task fields automatically when the conditions are met.

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend, providing you with a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.

Have access to real-time analytics that gives you a birds eye view of your chat agent and chat bots performance as show what your customers are interested in most!