Setting up InvGate Service Desk's Virtual Agent For Microsoft Teams

Setting up InvGate Service Desk's Virtual Agent For Microsoft Teams

Oct 10, 2023

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If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency.

Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend, providing you with a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.

With InvGate Service Desk's Virtual Agent for Microsoft Teams, you'll also be able to:

  • Customize the Microsoft Teams bot's appearance to match your organization's (and internationalize the welcome message).
  • Add shortcuts to the greeting.
  • Provide users with a bot that can interpret natural language and give answers based on your knowledge base content.
  • Summarize knowledge base articles with AI.
  • Deliver human-like interactions.

If you want to explore the Virtual Agent's capabilities further, check out this blog post:

And remember, our experts are ready to assist you every step of the way. You can contact them at

Key moments:
00:00:00 Introduction
00:00:25 Benefits of integrating the help desk with Microsoft Teams
00:01:00 Microsoft Teams integration requirements
00:01:10 InvGate Service Desk Virtual Agent setup
00:01:58 Microsoft Teams bot installation
00:02:24 Testing MS Teams bot
00:03:20 Conclusion

You can learn more about what InvGate Service Desk can do for your business here:

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