Teams | Collaboration | Customer Service | Project Management

5 Service Level Agreement Metrics to Track Service Fulfillment

Are you already keeping a close eye on Service Level Agreement (SLA) metrics? As part of your IT Service Management (ITSM) strategy, these metrics help you not only meet but exceed your service delivery goals. Following the age-old rule of service delivery, “The customer is always right,” organizations worldwide strive to provide efficient service to their customers, clients, or internal stakeholders.

Knowing Onshore vs Offshore Activities: Difference and Vitality

Today’s globalized business environment, business organizations need to optimize their operations constantly, reduce costs, and improve efficiency. Presently, two strategies have become highly popular: these are offshore vs onshore activities. Both the approaches are different and deliver services differently but they both have significant impact on an organization’s success. In this blog, we will understand the differences between onshore and offshore activities.

Why & How To Monitor Employee Web Usage

They’re harnessing the power of employee monitoring software. This isn’t just a trend; it’s a thriving market. With an expected Compound Annual Growth Rate (CAGR) of 12.1% through 2026, employee monitoring is poised to redefine how companies ensure productivity and privacy in the digital age. But why is this strategy becoming so widespread, and how can you implement it in your workplace? The answer lies in understanding the importance of monitoring employee web usage.

How to Send Firebase Notifications to iOS Devices Using Courier

Firebase offers useful SDKs for both iOS and Android apps. It provides database services, analytics, and push notification tools. It also works with most programming languages, including Swift. If you're reading this article, you've probably already come across Firebase and its Cloud Messaging tool, which can be used to send push notifications to both Android and iOS devices.

The essential guide to project integration management

Every project is a little bit different, each with its own unique set of objectives and desired outputs. Each may also see your agency working with several different departments and points of contact as you develop the final deliverable. It’s working with those different parties that makes project integration management necessary. Without this type of management, it can be difficult to ensure that all teams communicate well and that processes flow as they should be.

5 ways to increase citizen engagement

Citizen engagement sounds familiar yet elusive. It’s not a wonder since it includes different methods, examples, and actions. Since every country has a different political system, there are radically different opportunities and resources to engage citizens. Encouragingly, governments across the world are digitalizing their public services in increasing numbers.

What are SMART goals? Examples and templates

Vague goals that lack clarity are often left undone, even if they have great potential. Transform fuzzy objectives into attainable goals with the SMART goals framework. SMART is an acronym for specific, measurable, achievable, realistic, and time-bound. In this article, we'll dive into why each element of the SMART goals acronym is essential and how to apply them to your own goals. Every team that’s accomplished something phenomenal first had to set goals to get there.

Ready to stop the meeting madness? Miro can help

Time is a scarce resource. No amount of money can buy an extra hour in the day or reclaim an hour of wasted time. Yet, too many of us today aren’t managing where or how we invest this resource responsibly, as we would our finances. In fact, many people regularly stare down impenetrable blocks of back-to-back meetings or double-booked time slots in their calendars.

Mental Blocks Report: How to help teams get unstuck

Do you ever feel overwhelmed when you see a flashing cursor on a blank screen? Or you have so many ideas for a project that you don’t know where to begin? Or perhaps you simply can’t find the information needed to finish the task at hand? A mental block — the feeling of being stuck and unable to move forward with a task or project — is a common part of work that nearly everyone experiences.