Teams | Collaboration | Customer Service | Project Management

Don't Mark My Paper, Help Me Get an A: How John Ruhlin's Business Philosophy Will Improve Your Team's Productivity

Are you, like so many other business owners who have been stuck in their mindset, that the best strategy to motivate your employees is to critique their work constantly? That once they’ve finished a project, you should sit down with them and pick it apart? If so, you’re doing yourself and your team a disservice.

5 Best Time Clock Software for Windows & Mac

In this article, we’ll start by discussing how Buddy Punch — our time clock software for Windows & Mac — can help you increase staff accountability and save time on payroll. Then, we’ll list several other options on the market. Note that employers and employees can use our software not just on their computers but also on their mobile and tablet devices.

10 Easy Empathy Exercises For Building a More Empathetic Customer Service Team

Customers want to feel understood and heard, and this requires empathy. People with strong empathic abilities are better at establishing long-term customer relationships. But the problem is empathy can be a difficult skill to teach. Since it’s an emotional subject, it can be challenging to find hands-on learning activities, and you don’t want training to feel too forced or heavy-handed.

ESG Disclosures: Its Importance, Challenges, and Best Practices

For the past years, companies and organizations faced new operational threats and compliance risks, both in their industries and communities. One beneficial strategy to address these matters is through a sustainability lens, or environmental, social, governance (ESG) lens. Businesses and investors have set their eyes on evolving ESG criteria to comply with regulations, and improve their entire operations and performance.

The 5 Dimensions of Product Quality You Should Know

Developing and delivering the best quality products and services is the goal of any product manager worth their salt. And it is high-quality products that lead to sustainable growth and provide value over time. In contrast, poor products are likely to cost customers. Driving this sustainable growth that is vital for businesses to succeed in the long run ultimately comes down to quality. But, how can we measure quality? How much should we invest in quality improvement?

7 Benefits and Limitations of Help Desk Software

There’s no question that modern help desk solutions bring amazing benefits to organizations; IT help desk managers have understood this long back. It’s a great tool in a help desk’s arsenal, streamlining processes and improving efficiency, and at the same time bringing significant savings on resources for the organization. But the fact is that it is just a tool. It’s important to remember that a help desk software is not the entire help desk, but just one part of the picture.

Social media strategy-how is it done?

Social media. Everyone uses it, but not everyone does so effectively. Companies with a robust social media strategy are often more successful. Great social media marketing accounts for the needs of both the consumer and the business. You can achieve this through careful research and a detailed social media strategy template.

How to Manage the Use of Social Media in the Workplace

Social media has significantly changed the way people communicate at home and at work. But should you be encouraging social media use at work, or is workplace use of social media nothing more than an unwanted distraction? In this article I will outline the risks and benefits of social media in the workplace, the best practices for managing social media use at work, and provide you with a social media policy example that you can use in your organization.

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Custom functions and other updates that will elevate your project management

Teams work in different ways. They don’t all require the same project management software features, so we aim to make Zoho Projects as customizable as possible. To provide a great user experience for all teams, we have introduced Custom Functions to our Developer Space. In this article, we’ll cover this new addition, along with other major updates to Zoho Projects.