Teams | Collaboration | Customer Service | Project Management

A couple of weeks ago the European Parliament, the European Commission and the Council of Europe agreed on the main guidelines for the Digital Markets Act (DMA). The DMA is legislation aiming to create a more competitive digital market in Europe by mandating competition-friendly practices from the ‘gatekeepers’ i.e. the largest tech companies (see below for full definition).

The final text will probably be available around mid-May and voted for in early July, but the latest version we have seen lists the following.

In April we’re diving into finances and improving our revenue tracking options. This month the spotlight is on revenue recognition in the WIP report, so let’s have a closer look at what we’ve done with it. Here’s what’s new at Scoro.

For as much as everyone in IT knew about the importance of experience in previous years, 2021 really felt like the year where the true importance of it finally rose to the awareness of people working in all sectors of Enterprise IT. Companies are implementing Experience Level Agreements (XLAs) at a faster pace, and 85% of organizations also self-report understanding the need to deliver a better employee experience, according to a study by AXELOS and itsm.tools.

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

University operations play a pivotal role in creating a productive and successful learning environment. These are the foundations upon which the institutions are built. ‍ In order to manage a large number of students, staff, and resources, universities need robust systems that provide real-time data and transparency across all areas of their operations. Universities are complex organizations with a myriad of moving parts. Each university department has its own objectives, budgets, and personnel.

The field of modern workforce management has seen tremendous growth in the past few years, and experts predict that it will only continue to grow over the coming years. Workforce management trends change over time to reflect the ever-evolving needs of businesses. The 2022 workforce differs greatly from earlier, and your workforce management strategy must change with it if you want to remain competitive in the coming years.

Well-trained customer service representatives also elevate a company’s brand and reputation, resulting in positive word of mouth and more repeat business. You can even increase employee retention with great service, as people like working for organisations that treat their customers well.

Over the last two decades, we have seen companies move to the cloud in hordes and presently, the cloud is often the default option for almost all new enterprises. Only companies in a very narrow niche are sticking to on-premise solutions. And the trend is expected to continue. In 2021 alone, the end-user spending in cloud computing was around 482 bn USD.

Employee self-evaluation is a process where employees assess their job performance and abilities. It can be a very useful tool for HR managers, as it allows them to get feedback from employees directly. There are many advantages to employee self-evaluation, such as giving employees a sense of ownership and responsibility for their work. However, some key disadvantages should be considered before implementing this process in your organization.